Nasreen Baig

Business process lead

Talent

HyderabadMember since May 7, 2026

Certification in information technology (MS-CIT)MS-OfficeOral and written communicationBusiness written skillsMulti task priorityWorking effectively under pressureLeadership and team motivationPositivity and willing to learn new skills

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Certification in information technology (MS-CIT)MS-OfficeOral and written communicationBusiness written skillsMulti task priority

About

Seeking position in Administrative or Accounting field professionally managed organization that shall utilize and optimize my skills and ability in a progressive environment its fullest extent.

Experience

Business Process Lead at Tata Consultancy Services Ltd. (TCSL) (2010-04 – 2023-08)

Business Process Lead at Tata Consultancy Services Ltd. (TCSL) (2010-04 – 2017-06)

Project – Singapore Airlines Cargo Process

Rate Auditing, Flown Processing & Agreement Filing as per IATA rules & regulations.
Providing Weekly, Fortnightly & Monthly status and Billing reports to clients (Singapore Airways) for rate audit operations.
Daily Reporting to Manager of all the activities done by the team members. ensuring that all the team targets are met.
Ensuring daily that all the Processes are within Service Level Agreement set by the client.
Maintaining good relation with the clients and thereby resulting more business.
Training new staff for Auditing and Rates filing.
Sending PRE CASS Reports to every agent of each station before closure and ensuring that every AWB billed to the client is correct.
Escalating any operational query to Manager as well to clients.
Having a weekly con- call with the clients to solve queries.
Generating Revenue Accounting of SIA on Fortnightly basis & Monthly basis.

Business Process Lead at Tata Consultancy Services Ltd. (TCSL) (2017-07 – 2018-12)

Project – Leisure Cargo Process

Generating, auditing and maintaining AWS, records.
Consistently achieved targets & objectives.
Preparing and sending various monthly reports for clients.
Answering client, enquires concerning billings and AWB entries.
Training new staffs.

Business Process Lead at Tata Consultancy Services Ltd. (TCSL) (2019-01 – 2019-11)

Project – CPG Talent management

Role as learning facilitator.
Create and offering facilitating training sessions through various mode e.g. VILT ILT conducting meeting or session over Webex Report, extraction of overall account learning data.
Updating data for compliances and competencies for the CPG account.

Business Process Lead at Tata Consultancy Services Ltd. (TCSL) (2020-01 – 2021-02)

Project – NOVARTIS (Accounts Payable)

Validating and verification of invoice.
Check PO & service agreement before processing the invoices.
Check statutory compliance like TDS & GST etc. and ensure all invoices are validated properly.

Business Process Lead at Tata Consultancy Services Ltd. (TCSL) (2021-09 – 2022-01)

Project – MICHAELS (Fraud management)

Analyzing data to identify suspicious pattern and anomalies that may indicate fraudulent behavior of fraudster.
Monitor and investigate into suspected fraudulent cases together evidence and resolve them.

Business Process Lead at Tata Consultancy Services Ltd. (TCSL) (2022-06 – 2022-12)

Project – NGM (Middle East) - PMO (HR)

Work with project Managers to allocate necessary resources for project requirement.
Placement of the resources from within organization through pulling or search new resources as per requirement.
Collaborate with project managers and team to develop project plans and ensure effective communication.