Natasha Arora

Dynamic HR & Administration professional with a proven track record at Delhi Public School, excelling in enrollment initiatives and innovative student engagement strategies. Skilled in team management and financial administration, I effectively enhanced school branding and operational efficiency, fostering collaboration among stakeholders to drive student success and satisfaction.

HR & Administration - Delhi Public School - Sector 98 - Faridabad

(2023-07)

• Led the expansion of school admissions by collaborating with corporates, RWAs, and community organizations to strengthen enrollment initiatives.
• Conceptualized, orchestrated, and executed BTL (Below-the-Line) activation campaigns through clubs, malls, and community events to enhance school branding and visibility.
• Organized staff meetings and professional development sessions to upskill faculty members and align them with institutional goals.
• Provided academic guidance on curriculum design and teaching methodologies to ensure consistency and innovation across subjects.
• Coordinated special projects aimed at school improvement, operational efficiency, and student success.
• Facilitated seamless communication between administrators, teachers, parents, and students to maintain a collaborative and positive school environment.
• Implemented innovative student engagement strategies to enhance participation, learning outcomes, and retention.
• Resolved conflicts and addressed concerns among faculty members and students promptly and effectively.
• Created and maintained comprehensive student databases, records, and documentation to support academic and administrative processes.
• Managed the school's transportation operations, ensuring safety, punctuality, and efficient route planning for students and staff.

Team Leader - Sales (Electric Vehicles) - Auto Vikas Sales & Service Pvt. Ltd.

(2022-06 - 2023-06)

• Assisted customers in selecting products based on their needs and preferences.
• Resolved customer complaints in a timely manner while maintaining excellent customer service.
• Maintained updated records of customer orders and invoices for future reference.
• Developed and implemented strategies to increase sales performance in the showroom.
• Organized events to attract more customers to the showroom.
• Managed a team of sales associates by providing training and guidance on product knowledge, selling techniques, customer service standards, and store policies.
• Followed up with existing clients regarding servicing requirements for their vehicles.

Team Leader - Sales - Jayanti Kia

(2020-09 - 2022-06)

• Provided test drives to demonstrate vehicle performance, features, and benefits.
• Developed relationships with potential buyers by answering inquiries on phone or in person.
• Maintained up-to-date familiarity with financing options available for customers.
• Demonstrated knowledge of all makes and models of vehicles in the showroom.
• Created reports detailing monthly sales figures and other related data points.
• Advised clients on warranties, service plans, and additional products offered by dealership.
• Participated in training sessions on product knowledge, sales techniques, customer service practices.
• Assisted customers with selecting appropriate vehicle features based on their needs and budget constraints.
• Facilitated delivery of purchased vehicles by coordinating with logistics teams or third-party providers as required.
• Developed promotional campaigns for new vehicles that drove traffic into the dealership.
• Prepared monthly reports summarizing total sales figures along with any other pertinent data points.
• Resolved customer complaints promptly and professionally while adhering to company policies and procedures.
• Created a customer-centric approach to sales, leading to increased customer satisfaction and loyalty.
• Developed and maintained strong relationships with customers to ensure repeat business.

Team Leader - Sales - Classic Honda

(2011-01 - 2020-08)

• Assisted customers with selecting appropriate vehicle features based on their needs and budget constraints.
• Facilitated delivery of purchased vehicles by coordinating with logistics teams or third-party providers as required.
• Developed promotional campaigns for new vehicles that drove traffic into the dealership.
• Prepared monthly reports summarizing total sales figures along with any other pertinent data points.
• Resolved customer complaints promptly and professionally while adhering to company policies and procedures.
• Created a customer-centric approach to sales, leading to increased customer satisfaction and loyalty.
• Developed and maintained strong relationships with customers to ensure repeat business.

Relationship Executive - Airtel Limited

(2005-01 - 2010-12)

• Customer Relationship Management: Build and maintain strong, long-term relationships with customers, ensuring high levels of satisfaction and loyalty.
• Sales and Business Development: Identify and pursue opportunities to upsell and cross-sell Airtel products, contributing to revenue growth.
• Customer Support: Provide prompt and effective solutions to customer issues, ensuring a seamless and positive customer experience.
• Market Insight: Conduct market research and analyze customer feedback to help shape product offerings and improve service quality.
• Collaboration: Work closely with sales, marketing, and customer service teams to align efforts and deliver comprehensive solutions to customers.

MBA - Finance - IMT Ghaziabad

Diploma - Computers - NIIT Faridabad

Bachelor of Commerce - Accountancy, Economics - Delhi University - Gargi College