Assistant Manager, M1 at State Bank Of India - SBOSS & SBIPSPL (2023-09 – 2026-03)
- We Identify and acquire new home loan customers through leads, referrals, and direct sourcing. Assess customer needs and explain various home loan products and eligibility criteria. Collect and verify customer documents and ensure timely processing of loan applications.
- Responsible for generation of revenues through sale of CASA, Agricultural loan responsibilities involve both the lender's duties (evaluating risks, processing applications, and managing portfolios) and the borrower's obligations (using funds properly, securing collateral, and timely repayment) and Business loan.
- Responsible for Sourcing High Value CASA customer's along with entire Family Banking relationship. Penetration of Business Banking products like POS/ Beat Services to CA Customer.
Assistant Manager, M1 at Kotak Mahindra Bank Limited (2022-03 – 2022-12)
- Responsible for Achieving the Business Objectives of the Retail Liabilities Sales Team for the Branch and meet the Value, Volume and channel Productivity metrics.
- Responsible for generation of revenues through sale of CASA, Third Party Products like Insurance. Responsible for Sourcing High Value CASA customer's along with entire Family Banking relationship. Penetration of Business Banking products like POS / Beat services to CA customer.
Office Assistance at Mallow International Private Limited (2020-10 – 2021-10)
- We are doing production labels with alignment, editing from tools in coral draw 8. We have making order wise soft copy tool from adobe illustrator. We will report daily basis to concern department.
- Working Knowledge of office equipment, Analytical abilities and aptitude in problem-solving.
- Excellent written and verbal communication skills, Proficiency in MS Office
Junior Associate at Print Technology Private Limited (2017-08 – 2020-08)
- Responding to the customer complaints regarding system, printer services, Printer toner refill & CPU service, collecting the quotation and Critical thinking ability, troubleshooting technical issues. Services are responsible for the maintenance and correction of products that have been sold. They offer off-site corrective and preventive maintenance as well as other after-sales technical support solutions.
- Services work outside of the company premises and must be able to work without any direct supervision. Regular travel is frequent for services as most of them offer in-house or off-site maintenance procedures.
Process Associate at Aagna Global Solutions Private Limited (2016-03 – 2017-04)
- Using CRM tool attending customer's calls and responding to their queries using Auto recorded details. Responding to the customer queries regarding Education, Finance and Loans and responding appropriately.
- Routing the connected calls to the respective department for further process.
- Making sure that the customer's queries are taken care.
- Updating all the details happened in the call over the CRM.
Market Research Executive at Quscient Technologies Private limited (2014-04 – 2015-05)
- Using Digital Search techniques we would research the relevant customer's data like Email Id's, Social media profiles and Segregate in a databases and provide the same to the reporting person which will be ready for the Email Campaigns.
- We would collect the customers email id and social media profiles through search engine and will engage with them in a regular basis by following, Favorite & Retweet the twitter tweet, Like the FB Post, +1 the G+ profile, Reading his personal blogs etc. And once we had a good understanding we would go ahead with drafting our product information's to him and finally will generate the leads.
Customer care executive – Reliance Data Card at Reliance BPO Private Limited (2012-03 – 2013-05)
- Online chat and e-mail support to the customers using the security products of various brands on their computers, documenting any major problems customers are facing with the products in large numbers & reporting it to the concerned department.
- Handling Inbound and Outbound calls for Reliance Data Card users.
- Prepare detailed case notes for case history or engineering escalations.
- Attended trainings for learning advance Data card technologies.
