Navdeep W

Results-driven Operations professional with 3+ years of experience managing end-to-end healthcare operations, partner coordination, and process optimization across diagnostics, clinical research, and digital health platforms. Demonstrated ability to standardize workflows, manage cross-functional stakeholders, drive SLA adherence, and build partner ecosystems. Experienced in coordinating with logistics partners, diagnostic labs, and service providers while maintaining compliance with healthcare regulations.

Proven track record in KPI-driven operational delivery, data-informed decision-making, and execution in fast-paced, technology-led health environments. Seeking to leverage healthcare operations expertise and stakeholder management skills to drive operational excellence and network expansion for Jamunjar's diagnostics platform.

Patient Care Executive – Oncology Operations & Partner Coordination at HCAH Pvt. Ltd. (AstraZeneca – AZCares PSP) (2025-10 – Present)

Managed end-to-end program operations for AstraZeneca's national Oncology Patient Support Program, coordinating across internal teams, logistics partners, and pharma stakeholders to ensure seamless service delivery at scale.

• Oversaw daily operations of the AZCares PSP, maintaining SLA adherence, service quality benchmarks, and operational continuity across multi-stakeholder workflows.
• Coordinated with logistics and supply partners to ensure timely medicine delivery, managing escalations and resolution to maintain uninterrupted therapy continuity.
• Acted as the single point of contact for patients, caregivers, and channel partners — triaging queries, resolving issues, and driving partner engagement and satisfaction.
• Maintained high-accuracy operational trackers (Google Sheets/Zelthy dashboards) to monitor enrollments, case status, AE/PC reports, and follow-ups — enabling audit-ready, data-driven operations.
• Collaborated with Quality and Pharmacovigilance teams to handle Adverse Event (AE) and Product Complaint (PC) documentation and escalation per AstraZeneca and organizational SOPs.
• Supported process compliance and SOP adherence across all operational touchpoints, contributing to continuous improvement and audit readiness.

Operations Coordinator – Clinic & Service Delivery Management at Allo Health – Digital Health Platform (2024-11 – 2025-06)

Lead frontline operations for India's first digital sexual wellness clinic, managing end-to-end service delivery across teleconsultation and in-clinic care models — driving efficiency, partner coordination, and performance excellence.

• Managed full-spectrum daily clinic operations — patient flow, staff coordination, system compliance, inventory management, and SOP execution — ensuring service continuity across all touchpoints.
• Coordinated with doctors, therapists, and healthcare service providers to streamline patient journeys, pre-consultation readiness, and post-consultation follow-ups.
• Standardized and documented operational workflows across patient intake, medicine dispensing, and scheduling — reducing wait times and improving throughput measurably.
• Built and maintained real-time inventory trackers; proactively managed reorder levels and clinical readiness to avoid service disruptions.
• Generated daily operational performance reports (patient volumes, NPS, inventory utilization, revenue) for data-driven decision-making by clinic leadership.
• Conducted Root Cause Analysis (RCA) for recurring service or experience issues; designed and implemented corrective workflow improvements.
• Served as a key liaison between clinic teams and central product/operations teams — supporting SOP rollout, escalation management, and platform integration.
• Onboarded and trained new team members on clinic protocols, EMR systems, and patient communication standards, improving team readiness and consistency.

Lab Associate – Diagnostics Operations, QC & Regulatory Compliance at IQVIA (Global CRO) (2021-07 – 2024-06)

Operated within a globally regulated CRO environment managing diagnostics workflows, digital pathology QC, lab partner coordination, and regulatory compliance for oncology clinical trials — building deep expertise in diagnostics operations and data management.

• Coordinated end-to-end imaging and sample workflows with global partner labs (Edinburgh, China), managing sample tracking, QC compliance, and data lock using LIMS and Concentriq platforms.
• Led digital imaging quality control for oncology studies (H&E, PD-L1, IHC), ensuring diagnostic accuracy and regulatory compliance across multi-site, multi-partner ecosystems.
• Conducted UAT for lab and imaging platforms, improving workflow efficiency and reducing manual errors — directly enhancing operational throughput.
• Maintained audit-ready documentation using Veeva Vault eTMF, TrackWise, and SharePoint; ensured compliance with 21 CFR Part 11 and ICH-GCP standards.
• Supported CAPA investigations and root cause analyses across global imaging sites, driving corrective actions and continuous process improvement.
• Collaborated with CRAs, investigators, project managers, and sponsors to align trial deliverables, acting as a key operational bridge across functions.
• Authored and updated SOPs; mentored junior team members on quality standards and platform usage, strengthening team capability.

QC Microbiologist – Quality Operations & Regulatory Compliance at Fazlani Export Pvt. Ltd. (2020-11 – 2021-07)

Executed quality assurance operations within ISO 22000, HACCP, GMP, and FSSAI-compliant environments, supporting internal audits, CAPA management, and regulatory compliance for export certification readiness.

• Supported internal and external audits with zero observations; maintained documentation and environmental monitoring programs to regulatory standards.
• Conducted RCA and CAPA for microbial deviations, strengthening quality controls and operational reliability.
• Managed equipment calibration and lab readiness to ensure consistent, audit-ready operations.

MBA in Production & Operations Management – Amity University (2023 – 2025)

Advanced Clinical Research Diploma in Clinical Research – Learning Lab Research Institute (2024)

B.Sc. in Microbiology – Mumbai University, Tilak College (2020)