Manager – Sales at Whizzo (2026-06 – Present)
- Manage international customer communication and build strong long-term customer relationships across global markets.
- Handle customer enquiries, requirements, follow-ups and service coordination from initial contact through order completion.
- Provide timely responses to customer queries and coordinate with internal teams to resolve issues and maintain customer satisfaction.
- Develop new business opportunities through international outreach, cold calling, lead generation and relationship building.
- Conduct customer meetings, understand business needs and recommend suitable solutions based on requirements.
- Maintain regular communication with customers and business partners to support retention and repeat business.
- Coordinate with suppliers and internal departments to ensure accurate information, timely updates and smooth customer service.
Manager – Marketing at Tandhan (2024-11 – 2026-02)
- Managed customer relationships across international and domestic markets, ensuring clear communication and timely follow-ups.
- Handled customer enquiries, requirements, quotations, negotiations and order-related coordination while maintaining high service standards.
- Developed business through international customer outreach, market research, relationship management and lead generation.
- Maintained regular communication with buyers and business clients to understand requirements and provide suitable solutions.
- Managed the complete customer journey from initial introduction and presentation to confirmation, follow-up and after-sales coordination.
- Worked closely with internal teams to address customer feedback, resolve issues and ensure timely delivery of commitments.
- Supported international business development through customer meetings, presentations, networking and market visits.
Sr. Executive – Sales & Marketing at AFM (Global Impex Ltd) (2022-04 – 2024-09)
- Managed international B2B customers and maintained professional relationships with brands, business clients, buying houses and partners.
- Handled customer enquiries, presentations, negotiations, sampling, follow-ups and business communication.
- Provided customer support for product, quality and service-related concerns and coordinated internally for timely resolution.
- Conducted international business development through customer meetings, market research, lead generation and relationship building.
- Maintained regular communication with customers to understand requirements, provide updates and support long-term business relationships.
- Participated in international business events and customer meetings to generate new leads and expand the client network.
Sr. Executive – Sales & Marketing | International Telecom Sales – Canada Process at Telestar Consulting Services (2020-09 – 2022-02)
- Managed a team of 10–12 representatives handling international outbound calls and customer communication for the Canadian market.
- Handled international cold calling, lead generation, customer follow-ups and sales conversion through manual and auto-dialer systems.
- Supported customers with service information, plan upgrades, package options and account-related requirements.
- Assisted team members with objection handling, customer retention, call quality and customer satisfaction strategies.
- Managed daily call activity, follow-ups, lead status and performance against KPIs.
- Provided training on customer communication, product knowledge, call handling and international sales techniques.
- Worked on customer relationship building and B2C international voice-process sales.
Business Development Executive at American Express (Silaris Information Pvt Ltd) (2018-09 – 2019-12)
- Handled customer acquisition through direct sales, cold calling, follow-ups and relationship-based communication.
- Explained products, eligibility, features, benefits and usage guidelines clearly to prospective customers.
- Managed customer documentation, application coordination and regular follow-ups throughout the process.
- Built trust-based customer relationships and converted prospects into successful applications.
- Maintained daily records of customer meetings, follow-ups and sales closures.
Executive – Sales & Marketing at Global Impex Limited (2017-03 – 2018-06)
- Managed B2B customer relationships and business communication with buyers across the UAE market.
- Conducted customer meetings, presentations, requirement analysis, follow-ups and deal negotiations.
- Coordinated between customers and suppliers to ensure accurate requirements, pricing alignment and timely order fulfilment.
- Generated new business through market research, lead identification and relationship-based selling.
Customer Relationship Officer at Marina Home Urban Exotic – UAE Based Branch (2016-07 – 2016-12)
- Handled walk-in customers, enquiries and customer relationship activities for corporate and residential clients.
- Understood customer requirements and recommended suitable products and solutions based on preferences and budget.
- Handled customer communication, follow-ups and lead conversion while maintaining strong service standards.
- Supported corporate presentations and promotional activities to generate new customer leads.
Sales Promoter at Energy Armor Pvt Ltd – US Based Brand (2015-02 – 2016-04)
- Handled customer enquiries and provided product information based on customer needs and preferences.
- Supported customers with product selection, service communication and purchase-related assistance.
- Maintained customer relationships and delivered professional customer service to encourage repeat business.
- Coordinated daily store activities, inventory updates and product presentation with the Store Manager.
