Navin Gudia

Results-driven Operations / Field Manager with 5+ years of core operations experience and 2+ years in launch teams, specializing in new city launches, fleet scaling, and on-ground execution. Proven track record in managing large delivery partner fleets, improving retention, and executing city-level strategies. Additionally, 2 years of experience with Gati Logistics & Wipro as a Senior Executive (SAP), specializing in MIGO, MIRO, SOP processes, and inventory management.

Field Operations Manager - Zomato

(2019-11)

• Managed fleet of 850+ delivery partners
• Led daily operations ensuring smooth performance
• Handled escalations, service issues, and partner concerns
• Reduced churn through engagement & incentive planning
• Managed roster planning for full-time and part-time delivery partners
• Executed festival operations, WOW days & surge campaigns
• Conducted field visits and utilization checks
• Trained and onboarded new delivery partners

New City Launch – Launch Team - Zomato

Launched and stabilized multiple cities including Karnal, Yamuna Nagar, Ambala, Hisar, Sirsa, Rohtak, Jhajjar, Bahadurgarh, Bhiwani, Kaithal, and Gohana.

Senior Executive – SAP - Gati Logistics & Wipro

• Worked on SAP transactions: MIGO, MIRO, ME21N, VA01, FB50
• Managed store & inventory operations
• Handled SOP processes and system entries
• Ensured accurate documentation and stock control

Graduation - Kurukshetra University (KUK)