Nayab Nisar

Results-driven sales and customer service professional with experience in B2B sales, lead generation, customer relationship management, and business development. Skilled in handling client meetings, closing deals, creating proposals, and delivering AI and SaaS-based solutions. Experienced in working within fast-paced international processes with strong communication, negotiation, and problem-solving abilities.

SDR / Business Development Representative - Salesup

(2025-12 - 2026-05)

• Conduct high-volume outbound prospecting and cold calling to generate qualified leads and schedule client meetings across multiple industries.
• Handle lead qualification, objection handling, follow-ups, and proposal creation to improve conversions and close deals successfully.
• Engage with decision-makers to understand business requirements and present tailored AI, SaaS, and business growth solutions.
• Create AI-powered call recordings and communication workflows to improve client presentations and operational efficiency.
• Maintain CRM records, track sales activities, and ensure consistent follow-ups with prospects.
• Build strong client relationships through consultative communication and problem-solving.

Customer Service Executive – Vodafone UK - Teleperformance Global Services Pvt. Ltd. - Gurugram, India

(2024-03 - 2024-09)

Delivered end-to-end support for both general and technical consumer care queries.

• Resolved billing, connectivity, and account-related concerns for Vodafone UK customers.
• Managed high-priority escalations using advanced de-escalation and conflict resolution techniques.
• Provided personalized support to vulnerable customers with professionalism and empathy.
• Promoted Vodafone UK offers, SIM cards, and upgrades while achieving sales targets.
• Collaborated with cross-functional teams to resolve complex customer issues.

B2B Process Senior Executive (Airtel Process) - Konexions Back Office Services Pvt. Ltd. - Gurugram, India

(2022-11 - 2023-05)

• Managed high-volume outbound B2B calls with business clients.
• Handled complex case studies and customer retention requests.
• Conducted needs assessments and provided tailored business solutions.
• Maintained CRM records and ensured proper follow-ups.
• Built and maintained strong professional client relationships.

Social Media Advisor / Senior Executive (One Airtel Process) - Aegis Customer Service Pvt. Ltd. - Gurugram, India

(2022-05 - 2022-11)

• Delivered multi-channel customer support and resolved customer concerns efficiently.
• Conducted research and troubleshooting for complex customer cases.
• Collaborated with teams to improve operational processes and service quality.
• Consistently achieved performance KPIs and quality standards.

Bachelor of Business Administration - BBA - Punjab Technical University (PTU) (2023 - 2026)

Senior School Certificate - Humanities - Delhi Police Public School

Higher School Certificate - Humanities - Delhi Police Public School