Nayan Kumar
BDA | Customer Service Executive | BCA Graduate
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About
BCA graduate with experience in Business Development, Customer Service, and client coordination. Skilled in handling customer inquiries, building client relationships, generating leads, and supporting sales activities. Experienced in coordinating with clients, maintaining records, and managing multiple tasks with attention to detail.
Strong communication and problem-solving abilities with an interest in the travel and tourism industry. Seeking an opportunity as a Tourism Executive to contribute to smooth travel operations, customer satisfaction, and business growth.
Experience
Business Development Associate - Vakilkro
(2024-10 - 2025-03)
- Successfully sold legal services to clients, driving revenue growth. Built and maintained strong client relationships, understanding their needs and providing tailored solutions.
- Generated leads through outbound communication and client outreach.
- Assisted clients by explaining service offerings and addressing their queries.
- Maintained client records and daily sales reports using Microsoft Excel.
- Developed communication, negotiation, and relationship management skills through regular client interactions.
Customer Care Executive - Vodafone Idea
(2023-09 - 2024-04)
- Assisted 100+ customers daily by understanding their needs and resolving service-related queries.
- Provided timely customer support and maintained a positive customer experience..
- Prepared daily reports and updated customer data. Managed large volumes of customer information while ensuring data accuracy and consistency.
- Handled customer information and maintained accurate records using CRM and Excel.
- Utilized Excel & CRM tools to maintain customer records & generate reports.
ZED Facilitator - Quality Council of India (QCI) – ZED Certification Program
(2025-04)
- Assisted MSMEs in the ZED Certification registration process.
- Maintained regular communication with clients and stakeholders to ensure smooth coordination
- Prepared and maintained reports using Microsoft Excel.
- Built and maintained professional relationships with business owners..
- Maintained records and ensured timely submission of required information.
- Tracked certification progress and prepared status reports.
- Coordinated multiple activities and followed up with stakeholders to meet deadlines.
Education
Bachelor of Computer application (BCA) - JAIPUR NATIONAL UNIVERSITY (2019 - 2022)
