Neel Dabhi

Results-oriented Programmer, Operations, and Business Development professional with 7+ years of experience across Insurance, Financial Services, and Entrepreneurship. Demonstrated expertise in program execution, stakeholder management, channel development, business operations, cross-functional collaboration, and strategic planning. Proven ability to manage multiple workstreams, drive business transformation initiatives, build strong stakeholder relationships, lead high-performing teams, monitor operational performance through data-driven insights, and deliver measurable business outcomes.

Adept at collaborating across functions to improve operational efficiency, customer experience, and organizational performance.

Cafe Entrepreneur (Founder & Owner) - Self-Employed - Gandhinagar

(2025-10 - 2026-06)

• Established and managed end-to-end café operations, from business setup to daily execution.
• Planned operational workflows, budgets, procurement strategies, and inventory management.
• Identified, negotiated with, and managed vendors and suppliers to ensure uninterrupted operations.
• Developed customer engagement initiatives to improve customer satisfaction and repeat business.
• Designed and executed local marketing campaigns to increase brand visibility and customer acquisition.
• Monitored daily sales, business performance, and financial metrics through operational reports.
• Managed staff recruitment, scheduling, training, and performance monitoring.
• Identified operational challenges and implemented process improvements to enhance service quality.
• Maintained financial records, tracked expenses, and monitored overall profitability.
• Successfully launched and managed a customer-focused café from concept to full-scale operations.
• Built strong vendor partnerships, improving procurement efficiency and operational continuity.
• Strengthened entrepreneurial, operations management, financial planning, and stakeholder management skills through hands-on business ownership.

Assistant Manager - MAGMA General Insurance - Vadodara

(2025-02 - 2025-09)

• Managed business development activities across Motor, Health, and Commercial Insurance segments.
• Built and maintained relationships with agents, channel partners, and customers to drive business growth.
• Identified customer insurance requirements and provided suitable insurance solutions.
• Achieved sales targets through effective customer acquisition and relationship management.
• Coordinated with underwriting and operations teams to ensure smooth policy issuance and customer servicing.
• Contributed to portfolio growth through cross-selling and retention initiatives.

Business Development Manager - Aditya Birla Capital - Vadodara

(2023-04 - 2025-02)

• Drive business acquisition through channel and relationship-based sales.
• Develop new business opportunities across assigned territories.
• Build and maintain relationships with customers and business partners.
• Generate revenue through financial product sales and cross-selling initiatives.
• Monitor portfolio quality and customer servicing standards.
• Collaborate with internal stakeholders to improve customer experience and business conversion.
• Successfully expanded business opportunities through proactive market development.
• Strengthened channel relationships leading to improved business generation.
• Consistently achieved sales and customer acquisition objectives.

Chief Agency Manager - HDFC ERGO General Insurance - Rajkot

(2022-01 - 2022-12)

• Managed agency sales channel and business growth across assigned territory.
• Led advisor recruitment, training, performance management, and retention initiatives.
• Monitored sales productivity and implemented corrective action plans.
• Drove cross-selling and revenue enhancement initiatives.
• Managed customer relationships and resolution of escalations.

Senior Agency Manager - HDFC ERGO General Insurance - Rajkot

(2021-01 - 2021-12)

• Managed sales teams to achieve business targets.
• Conducted performance reviews, coaching sessions, and sales training programs.
• Developed strategies for market penetration and channel productivity improvement.
• Worked closely with regional stakeholders to drive profitability.

Agency Manager - HDFC ERGO General Insurance - Rajkot

(2020-06 - 2020-12)

• Led advisor network development and business expansion activities.
• Managed sales funnel and conversion activities.
• Ensured achievement of revenue and customer acquisition targets.

Associate Agency Manager - HDFC ERGO General Insurance

(2019-10 - 2020-05)

• Recruited and developed insurance advisors.
• Conducted sales training and field coaching.
• Supported branch sales growth and channel development initiatives.

Assistant Agency Manager - HDFC ERGO General Insurance

(2018-09 - 2019-09)

• Generated business through advisor and agency channels.
• Built customer relationships and contributed to sales target achievement.
• Supported recruitment and onboarding of new advisors.

Management Trainee - HDFC ERGO General Insurance

(2018-06 - 2018-09)

• Underwent structured training in insurance sales, channel management, customer acquisition, and relationship management.

Masters of Business Administration - Finance & Marketing - School of Management, RK University (2018-04 - 2018-04)

Bachelor of Commerce - Maharaja Krishnakumarsinhji Bhavnagar University (2015-05 - 2015-05)