Neelam Rai

Dynamic and highly skilled Application Software Trainer and Operations Specialist possessing an advanced academic foundation (M.A.) and a 5+ year career spanning instructional leadership and backend administration. Expert in designing and adapting technical curriculum for diverse learning environments, alongside a strong proficiency in advanced IT platforms, graphics software, and data management tools. Exceptional communicator and relationship manager adept at elevating team performance, executing complex project logistics, and driving customer-centric excellence.

B2C Back Office Executive - Goflysmart Holidays

(2025-05)

• Manage backend operations and B2C customer service channels to ensure seamless travel booking and post-booking support.
• Address and resolve customer inquiries via phone, email, and internal ticketing systems with high efficiency and professionalism.
• Maintain absolute accuracy in data entry, client records, and operational logs to support day-to-day business functionality.

MS Excel Data Analytics - Organic Sikkim - Gangtok

(2018 - 2019)

• Developed and implemented structured data analysis, efficient data collection systems, and optimization strategies that enhanced statistical efficiency and quality.
• Maintained clean databases and compiled comprehensive performance reports for corporate management evaluation.

Computer Teacher / Application Software Trainer - Softline Institute - New Delhi

(2016 - 2018)

• Gained extensive classroom teaching experience, adapting instructional methodologies to accommodate diverse student learning needs.
• Developed exceptional communication and interpersonal skills, successfully handling daily inquiries by phone, email, and in person.

Master of Arts - M.A. - Darjeeling Government College (2024)

Bachelor's Degree - Delhi University (2020)

12th Standard - H.S. - West Bengal Board (2016)

10th Standard - Secondary - West Bengal Board (2014)