Neeraj Kumar
Customer Support | Chat & Email Support
Talent
GurgaonMember since July 2, 2026
Customer SupportChat & Email SupportCRM DocumentationEscalation ManagementSLA Compliance
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Customer SupportChat & Email SupportCRM DocumentationEscalation ManagementSLA Compliance
About
Customer Support Professional with 1.9 years of experience in Chat, Email and Voice Support. Experienced as a Subject Matter Expert (SME) and Customer Support Associate with expertise in customer query resolution, grievance handling, CRM documentation, SLA compliance and escalation management. Strong written and verbal communication skills with a customer-first approach.
Experience
Subject Matter Expert (SME) - Globiva Services Pvt. Ltd. - Gurugram
(2024-04 - 2025-07)
- Handled customer escalations and complex queries.
- Mentored advisors and supported team performance.
- Maintained SLA compliance and quality standards.
- Ensured excellent customer experience.
Customer Support Associate - Cogent E-Services Ltd. - Gurugram
(2025-08 - 2026-01)
- Resolved customer queries via chat, email and voice.
- Maintained CRM records and grievance cases.
- Coordinated with internal teams for timely resolution.
- Delivered quality customer support.
Education
Bachelor of Computer Applications - BCA - IGNOU University
Senior Secondary - HBSE Board
Skills
Customer SupportChat & Email Support
