Shaikh Aadil

Customer Support Executive with 2.5+ years of experience in BPO customer service environments, specializing in inbound and outbound query resolution, CRM management, complaint handling, and customer retention. Proven track record of maintaining accurate records, meeting SLA targets, and delivering consistent customer satisfaction. Proficient in MS Excel, MS Office, and Tally ERP 9.0, with strong written and verbal communication skills in English and Hindi.

Customer Support Executive at Voice Bridge Pvt Ltd (2025-06 – 2026-01)

• Handled a high volume of inbound and outbound customer calls daily, resolving queries and complaints within defined SLA timelines.
• Maintained and updated CRM records with accurate customer information to support seamless service tracking.
• Conducted timely follow-ups and coordinated with internal teams to ensure complete issue resolution.
• Resolved customer complaints professionally, contributing to consistent customer satisfaction scores.

Customer Service Executive at IONE IMF Pvt Ltd (2024-10 – 2025-06)

• Managed end-to-end customer interactions via inbound and outbound calls, addressing service-related queries.
• Documented all customer interactions in the CRM system, supporting accurate reporting and follow-up tracking.
• Resolved complaints and service issues professionally, contributing to improved customer retention.
• Coordinated with internal departments to ensure timely resolution of escalated customer concerns.

Customer Support Executive at Athena BPO (2023-10 – 2024-09)

• Delivered first-call resolution on high-volume inbound customer queries in a fast-paced BPO environment.
• Maintained detailed CRM logs and customer records to support accurate service documentation.
• Handled complaints and escalations with a focus on timely, professional resolution.
• Built a strong foundation in customer communication, data entry, and query management.

Bachelor of Commerce in Commerce – Mumbai University (2027)

H.S.C. – S.I.W.S College, Wadala