Neha Azad

I am an enthusiastic and driven professional. Currently looking to secure a position where I can find challenge to utilise my strong analytical skill and business knowledge.

Associate at Globiva service pvt ltd (2021-08 – Present)

Zomato process

• To solve the customers with their doubts, ordering issues and complaints.
• To maintain the performance of the team by minimising 1 star rating and maximising 5 star rating.

Senior customer service representative at Tech Mahindra (2020-08 – 2020-12)

Flipkart process

• To take escalation calls requested by the customers from level 1 team.
• To solve the customers concerns related to poor product quality, defective products, late or no delivery, receiving the wrong item and payment issues.

Customer service representative at Kochar tech pvt ltd (2018-09 – 2019-07)

Swiggy process

• To solve the customers with their doubts, ordering issues and complaints.
• To maintain the CSAT score for the team.

Bachelor of Commerce in Commercial Management – Calcutta University (2015-08 – 2020-06)

Class 12 in Commercial Management – Indian School Certificate (2015-03)