Software Support Coordinator - MAM - VDMS - Bangalore
(2025-01 - 2026-01)
- Serve as the first point of contact for customer technical inquiries over chat and email, performing triage, issue replication, and accurate categorization of client queries, technical issues, and feature requests.
- Manage and track tickets across Freshdesk and GitHub, ensuring prioritization, SLA compliance, and timely escalation of critical development-related issues.
- Maintain proactive client communication with timely updates, document resolutions, and contribute to workflow improvements and knowledge base reporting.
- Document resolutions, escalation steps, and ticket trends to support reporting and knowledge base improvements.
Project Lead - Sparkpro Creatives - Bangalore
(2024-01 - 2025-01)
- Led a team of 15 designers, overseeing daily operations across multiple projects and collaborating with internal stakeholders.
- Analyzed business opportunities and performance metrics to drive strategic initiatives for growth.
- Monitored project timelines, identifying risks and implementing scheduling strategies to ensure timely execution and delivery.
- Provided production and process insights to the design team, enhancing workflow efficiency and ensuring on-time project delivery.
- Developed a holistic approach to optimizing the team's daily targets, improving productivity and alignment with project goals.
- Redesigned workflows to facilitate smoother project execution.
- Conducted daily meetings to enhance project progress, enabling quick decision-making and keeping the team informed.
Senior Account Coordinator – Media Operations - Deluxe Entertainment Services - Bangalore
(2022-01 - 2023-01)
Responsible for Sony Pictures asset management and, responsible for undertaking projects and full accountability, up through billing.
- Responsible for Internal teams and client Communication, comprehend client requests and requirements, and adhere to the workflow.
- Creating trackers to ensure clarity of client prerequisites within the team and managing due dates to ensure on-time delivery.
Audio QC Engineer – Post-Production Operations - Deluxe Entertainment Services - Bangalore
(2018-01 - 2022-01)
- Responsible for managing major clients like Warner Bros, Universal, Netflix, Amazon, and Disney.
- Creating final deliverables for series and feature films with the required specs provided by the client.
- Editing and syncing tracks to the video provided by the client.
- Creating QC reports and coordinating with the respective account coordinator for better visibility of tackled issues.
- Requesting resupplies if required and incorporating them into the final deliverables.
- Monitoring internal orders to meet client's due dates.
- Collating assets from internal teams and delivering the final assets to the client, including packaging and delivery.
- Monitoring the orders and updating the notes required for packaging and delivery, ensuring that the order meets all technical specifications.
- Sending delivery reports to the client.
Associate Audio Engineer - Moleculz - Cochin, Kerala
(2017-01 - 2018-01)
- Foley recording and editing for several Malayalam and Marathi movies.
- Worked as an on-location recording engineer for Malayalam short films, and feature films.
- Collaborated with the team for effective management of ongoing projects.
- Synchronized dialogues and Foley according to the video provided.
Recording Engineer - Raw Tracks - Chennai, Tamil Nadu
(2017-01 - 2018-01)
[College Internship]
- Recording and dubbing engineer for daily soaps like Krishnadasi, Crime Petrol, and CID.
- Coordinating with Assistant Directors on Finalizing the quality of the content recorded.
- Coordinating with Mixing Engineers on Dialogue Premixing and deliverables
