Chinde Nikhil Bhushan

Customer support professional with hands-on experience resolving voice and non-voice interactions across phone, chat, and email for Amazon customers. Holds an MBA in FinTech and a B.Tech in Mechanical Engineering. Skilled in incident documentation, case management, escalation handling, and CRM/ticketing tools with consistent achievement of quality, productivity, and CSAT targets.

Proficient in MS Office, SQL, Python (analytics), and AWS fundamentals with certifications in cloud financial management and analytics. Adaptable, detail-oriented, comfortable with rotational shifts, and available to join immediately.

Customer Service Associate at Amazon Development Centre (2024-09 – 2025-04)

• Resolved voice and non-voice support interactions (phone, chat, and email) for Amazon customers across the Americas and Europe (EMEA) regions, addressing order, delivery, return, and refund-related issues.
• Investigated and analyzed customer issues to identify root causes and deliver accurate resolutions while maintaining high customer satisfaction scores.
• Handled escalations and coordinated with internal teams to resolve complex, cross-functional customer concerns.
• Documented incidents, troubleshooting steps, and resolutions in the case management system to ensure accurate tracking and reporting.
• Consistently met performance metrics including quality, productivity, customer satisfaction, and schedule adherence.
• Contributed to knowledge base articles and process documentation to support consistent issue resolution.
• Coached and mentored new hires during onboarding to help them ramp up on tools, processes, and quality standards.

Purchase Officer at Avenue E-Commerce Ltd. (2024-06 – 2024-09)

• Managed procurement activities including vendor coordination, purchase order creation, and inventory reconciliation.
• Maintained accurate fixed asset registers and assisted in account reconciliation processes.
• Negotiated with suppliers on pricing, quality, and delivery schedules to ensure cost-effective and timely inventory availability.
• Monitored inventory levels and coordinated with warehouse and operations teams to prevent shortages.

MBA/PGDM in Finance – Jawaharlal Nehru Technological University (JNTU) (2024)

B.Tech / B.E. in Mechanical Engineering – Rajeev Gandhi Memorial College of Engg. & Technology (2018)

12th – Andhra Pradesh, English (2014)

10th – Andhra Pradesh, English (2012)