Deputy General Manager at Frozen Fun Gelato (2025-04 – Present)
- Lead overall business operations and strategic growth initiatives.
- Overseeing high-level operations, commercial strategy, and business growth initiatives for the brand.
- Driving revenue expansion through B2B sales, strategic partnerships, and corporate engagement.
- Leading cross-functional teams to enhance operational efficiency and customer experience.
Senior Manager - Sales & Events at Frozen Fun Gelato (2024-08 – 2025-03)
- Led B2B sales initiatives and strategic event partnerships to strengthen brand presence and revenue generation.
- Managed key corporate relationships and large-scale event collaborations.
- Increased brand visibility through corporate collaborations and premium event engagements.
B2B & Events Manager at Frozen Fun Gelato (2023-05 – 2024-07)
- Established and developed the B2B vertical, focusing on corporate accounts, luxury events, and strategic partnerships.
- Expanded the brand's corporate footprint through targeted business development initiatives.
Sales Manager at Hyatt Regency (2022-07 – 2023-01)
- Managed the complete Social Segment business portfolio.
- Developed and maintained relationships with: 1. Wedding planners 2. Event management companies 3. Social clients 4. Lifestyle exhibition organizers
- Generated revenue through targeted sales strategies and client engagement initiatives.
Head of Sales & Marketing at OurEye.AI (2021-01 – 2021-10)
- Led business development, sales strategy, and marketing operations.
- Built client acquisition pipelines and strengthened brand positioning.
- Managed sales forecasting, market expansion, and stakeholder relationships.
Sales Manager at The Ritz Carlton (2020-03 – 2021-01)
- Managed key corporate and social accounts.
- Oversaw: 1. RFP Accounts 2. LNR Accounts 3. Social Segment Clients 4. Aero Show business opportunities
- Drove revenue growth through strategic account management and client retention.
Sales Account Manager at The Leela Palace (2019-04 – 2020-03)
- Managed corporate and social event sales portfolios.
- Utilized industry-leading platforms including Cvent, Lanyon, and WebEngage.
- Handled MICE business across multiple market segments.
- Managed PSU and corporate accounts to maximize revenue opportunities.
MICE Coordinator at The Leela Palace (2017-12 – 2019-04)
- Coordinated meetings, incentives, conferences, and exhibitions.
- Supported sales teams in planning and executing large-scale events.
- Ensured seamless client experience from planning through execution.
Guest Service Operator/ Team Leader at Hyatt Regency (2016-12 – 2017-12)
- Delivered exceptional guest experience.
- Promoted to Team Leader within four months based on outstanding performance and leadership potential.
- Contributed to service excellence and guest satisfaction initiatives.
Systematic Training Education Programme (STEP) at The Oberoi Group (2015-08 – 2016-05)
Completed intensive hospitality management training.
- Earned more than 50 guest appreciations through TripAdvisor reviews, feedback forms, and handwritten guest recognition.
- Received certificates of appreciation from the General Manager for exceptional guest service standards.
