Nilaksh Gupta
Operation Manager
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About
Results-oriented Operations Manager with over 3 years of experience in scaling EdTech operations, leading 75+
member teams, and optimizing workflows for 50K+ daily users. Skilled in process automation, stakeholder engagement, SLA compliance, and KPI tracking to drive operational excellence and strategic growth.
Experience
Proven ability to design and implement SOPs, process automations, and performance dashboards to drive operational excellence and scalability. Strong track record in strategic planning, stakeholder management, SLA compliance, and KPI tracking
Education
Bachelor of Technology (B.Tech) – Global Institute of Technology, Jaipur (2020)
Focused on technical and analytical foundations supporting operations and process optimization
