Nilamani Pheiroijam

19 years experience in BPO industries with different campaigns.

Team Leader - DU Telecom - Shiliguri, West Bengal

(2023-06 - 2025-07)

Quality Analyst - Hamasa E-Solutions Pvt Ltd (Zeal Solutions) - Kolkata, West Bengal

(2015-04 - 2022-09)

• Provided sales auditing and provided feedbacks.
• Provided quality sales.
• Provided 15 to 18 sales a month.

Senior Sales Executives - Met Technologies Ltd. - Kolkata, West Bengal

(2014-01 - 2015-04)

• Provided 15 to 18 sales a month.
• Provided quality sales.

Associate / On Call Team Leader - Limtex Infotech Pvt Ltd. - Kolkata, West Bengal

(2011-10 - 2014-01)

Limtex is a BPO.

• Provided 15 to 18 sales a month.
• Provided quality sales.

Customer Care Executive - Bello Vista Technologies - Kolkata, West Bengal

(2009-05 - 2011-07)

Bello Vista is a BPO.

• Provided revenue for about £15 to £25 to the company daily.
• Provided 35 to 40 surveys every day.

Process Trainer - India CallingUK - Ambala City, Haryana

(2008-06 - 2008-09)

India CallingUK is an International BPO based on a UK and US Campaign called Online Education and RPO on based New Zealand IT Companies.

• Provided Process Training to the Agents about Products and Sales Skills.
• Performed Supervision on the Floor.
• Performed Verification of the Sales.
• Provided Daily Audit of the Team.
• Provided DSR of the Agents.
• Performed Recruitment of the New Zealand IT Companies.
• Performed team handling.

Team Leader - Sixth Sense Solutions Pvt. Ltd. - Chandigarh, Punjab

(2005-08 - 2008-06)

Sixth Sense Solutions is a BPO based on an Australian Telecom Company called Astron Communication which is a Home Phone Provider for Long Distance, Line Rental, Voip and Broadband Services and another is Soul (Optus Service) provided mobile phone.

• Provided Product Training and Sales Skills to the Agents.
• Performed Supervision on the Floor.
• Performed Verification of the Sales.
• Provided Leads to the Agents for dialing.
• Provided Monthly Presentation and MIS for Management Analysis.
• Provided Daily feed backs to the Agents.
• Provided briefing after the log out time daily regarding sales.
• Maintained the complaints and order entry procedures and ensured Quality Policy as required by Management according to the Campaign.
• Provided Outsource of the Process to other companies.

Outsource Trainer - Ezycall Pvt. Ltd. - Panchkula, Haryana

(2006-12 - 2007-02)

Ezycall is an Indian Multi National Company registered in Australia providing Voip Phone for Long Distance Calls.

• Provided Product Training at Bangalore and Manjushree InfoTech Ltd. (Kolkata).
• Provided Product Training at IRD, Panchkula.

10+2 - Brighter Academy, Manipur