Nilima Chudasama

Results-driven Manager with 5+ years of Canadian experience in retail, events, and customer service. Skilled at leading teams, resolving conflicts, and driving sales while maintaining high customer satisfaction. Known for building strong rapport with clients and staff, managing budgets, and achieving measurable results in fast-paced environments.

Program Coordinator at HybridPro Events Inc. (2025-11 – Present)

Manage educational portals and execute professional events with focus on participant experience and program engagement.

• Manage educational portals by creating, uploading, and maintaining digital learning content while providing technical support and resolving participant issues
• Deliver responsive customer service, addressing inquiries and ensuring a positive participant experience
• Plan and execute educational and professional events, overseeing logistics, on-site coordination, and vendor collaboration
• Develop and implement marketing strategies, including social media promotion, to increase program engagement and strengthen brand visibility
• Perform administrative duties, manage the office and ensure daily meetings and tasks are executed seamlessly

Store Co-Manager at Guess (2025-01 – 2025-10)

Managed highest-volume flagship store operations with focus on KPI optimization and team leadership.

• Managed and operated the highest-volume flagship store in all of Northern America, overseeing daily operations exceeding $50K in sales and ensuring smooth performance under all circumstances
• Monitored and analyzed KPIs, implementing sales strategies that increased conversion rates by 18% and improved overall team productivity
• Led and delegated a team of 95+ employees, ensuring optimal shift coverage and performance, especially during peak holiday seasons with traffic surges of 50% or more
• Built and maintained team and customer relationships, resulting in a 25% increase in repeat business and stronger customer loyalty
• Oversaw daily operations and multitasking effectively, ensuring 100% completion of shift objectives while improving overall team productivity by 20%
• Monitored and analyzed KPI performance, implementing data-driven strategies that led to a 15% increase in sales and improved team efficiency

Store Supervisor at Calvin Klein (2024-10 – 2025-01)

Supervised retail store operations with emphasis on sales optimization and team management.

• Managed and operated the highest-volume flagship store in all of Northern America, overseeing daily operations exceeding $50K in sales and ensuring smooth performance under all circumstances
• Monitored and analyzed KPIs, implementing sales strategies that increased conversion rates by 18% and improved overall team productivity
• Led and delegated a team of 95+ employees, ensuring optimal shift coverage and performance, especially during peak holiday seasons with traffic surges of 50% or more

Assistant Store Manager at Suzy Shier (2023-04 – 2024-10)

Managed inventory and visual merchandising initiatives to optimize store performance and product visibility.

• Monitored and optimized inventory levels, reducing stockouts by 20% and improving merchandise turnover rates through efficient ordering and forecasting
• Directed visual merchandising and marketing initiatives, driving a 12% increase in product visibility and enhancing overall store presentation and brand consistency

Diploma in Event and Meeting Management – George Brown College (2021-01 – 2023-12)