Niraj Maurya

Shall be responsible for loading and off loading while ensuring the SOP's and other guidelines issued by Airport and customer airlines are followed. Report to work on time as allocated Attend briefings and understand what is required of him.

CUSTOMER SERVICE ASSISTANT - Indian Alliance Services - Delhi

(2026-11)

• Shall be responsible for loading and off loading while ensuring the SOP's and other guidelines issued by Airport and customer airlines are followed.
• Report to work on time as allocated
• Attend briefings and understand what is required of him.
• Carry out baggage condition check before loading and unloading
• Inform seniors about any damaged bag
• Look out for Dangerous Goods Sticker on baggage/itemandescalate to supervisor.
• Perform general office functions such as photocopy setting & closing counters tech. As required by management.
• Assist wheelchair passengers:
• At all times handymen will come for duty in company full uniform worn with the reflective jacket labeled as "No Tips"
• Assist Passengers with reduced mobility (PRM) by providing wheel chair services from the departure gate to A/C. The Same way the PRM pox is assisted from the arrival flight to the curbside.
• Wheel Chairhandyman is not authorized to carry any of the passenger's baggage (except meet and assist advised by special services team) voluntarily or involuntarily.
• TheHandymanshouldconcentrateonthewheelchairpoxsafetywhilehandlingthewheelchaircases.
• TheHandymanwillassistneedypassengersatcheckincountertokeeptheirbaggageontheweighingscale.
• Handyman will remove the old tag from the baggage
• Handymanisnotauthorizedtocontrolthebaggagebeltbyusingmovementcontrolbutton.
• Handyman assigned for meet and assist Pax, e.g.VVIP, VIP, CIP and any other guest advised by the shift DMs, will assist the pax to carry the registered baggage and/or carryon baggage as the case may be and will be handed over the baggage at aircraft door itself. The handyman will not voluntarily interact with the guests.
• No tips or bride in cash or kind will be allowed. If found indulging in such practices the services are liable to be terminated