Nirguna Raju Matha

Experienced Team Lead in commercial policy checking operations with strong expertise in reviewing policies, ensuring compliance, managing performance, training staff, handling escalations, and driving process accuracy and workflow improvements.

• Team Leader (Nov 2011 – Nov 2024) – Patra India BPO Pvt Ltd (Subsidiary of Patra Corporation, USA): Led commercial policy checking operations with responsibilities including team management, compliance reviews, process accuracy, training, client escalations, and workflow improvements.
• Office Assistant (Apr 2010 – Jun 2011) – Triveni Mineral Water: Provided administrative and operational support ensuring smooth office functioning.
• Customer Care Executive (Dec 2007 – Jan 2010) – IBM Daksh: Handled customer queries and service support, ensuring high client satisfaction.
• Teacher (May 2007 – Dec 2007) – Vignana Public School: Taught Maths and Physic academic subjects, supported student development, and maintained classroom discipline.

Completed MBA in HRM through distance mode in 2013 and B.Sc (Regular) in 2004 from Andhra University.