Nirmala Devi Ramakrishnan

Analytical, strategic-thinking, and meticulous IT & Telecommunication service operation professional with over 5 years of comprehensive experience in Mobile Testing & Manufacturing and delivered product with minimal defect leakage, talented at identifying customer needs to deliver an effective solution.

Production Team Leader - BYD India Private Limited - Chennai

(2022-04)

• Daily Production Planning, Organizing, and control.
• Responsible for production exception report, tracking production progress, coordinating handling and implementation and follow - up of improvement measures
• Daily meeting with Process, Quality team on scrap reduction & Product quality.
• Arranging production tasks and motivating employees.
• Responsible for the management of on - site discipline and 5S of production line personnel, as well as the control and improvement of the process.
• Cooperate with the foreman to reasonably organize employees to achieve workshop production tasks, and timely feedback to the foreman in case of major abnormalities.
• To improve the company profits by reducing rework, Scrap and non- value-added activities
• Escalation of issues to the Manufacturing Manager or to the Plant manager based on needs.
• Coordinate all new product introduction activities related to NPI, Process, Equipment & Quality Dept.
• Responsible for the balance of production line and the improvement of production capacity;

Senior Digital Repair specialist & Center In-charge - Reliance Jio Infocomm Ltd.

(2020-07 - 2022-04)

• Handling complete Jio Center/Jio Point/Jio store Operations and Services for Mobility and Non-Mobility Products.
• Responsible for Jio Point/Jio Store New Man power training completion, coaching, Orienting and motivating employees.
• Managing the inventory of store services.
• Ensuring zero complaint position on Daily Basis and efficient handling of customers and maintaining high service standards
• Maintaining the ambience of the store service as per company standards.
• Troubleshoot handset defect, upgrade software of handset, Repair the mobile depends on L1, L2 level, and verify handset for exchange.
• Maintaining repair TAT (1 hour), H/W Part consumption and repair Bounce rate, SWAP under control.
• Analysis on repeat failures of the products and escalating to technical team, OEM to get fixes so as to reduce the repair cost.
• Monitoring Repair area with proper ESD prevention.
• Focusing on Centre revenue generation.
• Sharing Service status report to ASI, JCM, DASS HEAD on daily basis.

Quality Engineer - F1 info Solution - Bangalore

(2018-04 - 2018-12)

• Refurbishment the Mobile phones (Multi brand).
• Handling the team group of Eight people & share the report to Manager.
• Check the process flow of product as per document.
• Participating in Kaizen & 7QC Projects to improve the process.
• Ability to work ELS, L1, QC, OBA Level Repair in Multi Brand. Well experienced in L2, L2.5, repairing, L2.5 & micro inspection in iPhone.

Quality Technician - ICT SMS - Bangalore

(2016-02 - 2017-11)

• Accomplishment sampling inspection for both OQC and IQC by ANSI standard.
• Ensuring the repaired Product meets the customer requirements.
• Involved in application-based Level 2 trouble shooting of smart phone mobiles.
• Anatomizing the field failure return from customer.
• Micro inspection of the Smart phones till L2.5 process.
• Making SOP (Standard operating procedure) for process in RC.
• Internal Auditing for EMS, OHSAS and QMS.
• Ensuring the process as per SOP and effectively monitoring the important activity and timely feedback to concern team.
• Handling the team group of ten people in the absence of the team leader.
• Supporting end to end process during NPI- New Product Introduction
• Executing for process change and implementation of ECOs and deviations as per customer requirement.
• Audit the internal team periodically for Quality, 6'S and ESD connections, Assert.

BE - Electronics and Communication Engineering - Government college of technology Coimbatore (2015)

Diploma - Instrumentation and control Engineering - Government Polytechnic college Coimbatore (2012)