Nishmitha S.g
Customer service executive
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About
Dedicated Customer Service Executive with 3+ years of experience in airport ground handling operations with AISATS (Air India SATS) supporting Air India international & Domestic flights. Skilled in passenger handling, crew coordination, and GD clearance processes for captains and crew. Additionally, 6 months of experience in airline reservations as a call center executive with Star Air.
Strong communication, problem-solving, and multitasking abilities with a focus on delivering excellent customer experience.
Experience
Customer Service Executive - Air India sats
- Handled customer service operations for international flights
- Assisted passengers with check-in, boarding, and queries
- Coordinated with flight crew and ground staff for smooth operations
- Managed GD (General Declaration) clearance for captains and crew
- Ensured compliance with aviation safety and security procedures
- Resolved passenger issues efficiently while maintaining service standards
Reservation Executive (Call Center) - Star Air Airline
Duration: 6 Months
- Managed flight bookings, cancellations, and rescheduling
- Handled customer queries over calls with professionalism
- Provided fare details, policies, and travel information
- Maintained accurate records of customer interactions
- Delivered high-quality customer support and ensured customer satisfaction
Education
Diploma - Aviation & Hospitality - Indian Aviation Academy (2022)
PUC - Shree Ramakunjeshwara Collage (2018)
High school - Shree Ramakunjeshwara English Medium High school (2016)
