Nishu Kumari

Looking for an exciting and dynamic role where I can utilize my skills and experience to drive tangible results. Passionate about joining an organization that fosters a culture of innovation, continuous learning, and personal growth. Professional in customer support with strong communication and problem-solving skills.

Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.

Customer Care Representative - Digitised - Jamshedpur

(2025-04 - 2026-05)

• Resolved customer inquiries through phone, email, and chat channels, enhancing satisfaction levels.
• Maintained accurate records of customer interactions using CRM software for efficient follow-up.
• Provided feedback to management regarding customer trends to inform product development decisions.
• Managed high call volume with exceptional professionalism and efficiency.
• Assisted call-in customers with questions and orders.
• Streamlined call response times for improved customer experience through effective communication techniques.
• Utilized CRM systems to accurately track customer interactions and update account information.
• Contributed to team success, consistently achieving call center performance metrics.

BBA - Human Resources Management - Dayanand Public School - Sakchi Jamshedpur (2025-08)