Nitesh Kumar Singh
IT Professional – End User Computing Engineer
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About
Seasoned IT Professional with over 10 years of experience in End User Computing (EUC) and Server Administration. Proven track record of delivering high-quality technical support, managing complex infrastructure projects, and ensuring operational excellence in fast-paced enterprise environments. Adept at VIP/executive support, incident management, and cross-functional collaboration.
Experience
Associate Squad Leader - Kyndryl Solutions Pvt Ltd (Client – BIAL)
(2023-08 - 2025-08)
- Provide VIP and executive-level IT support including leadership meetings setup.
- Handle endpoint installations, software configuration, and minor network issues.
- Liaison between IT and Office of Superintendent; escalate complex issues to infra teams.
- Maintain ticket documentation and contribute to process improvement.
Senior Desktop Engineer - SDI International Corp (Client – Lenovo India)
(2022-07 - 2023-07)
- Handled desktop support, OS installs (Windows/Linux), and application troubleshooting.
- Managed IT assets, provided O365 and Microsoft Office support.
- Maintained SLAs through ticketing system and real-time issue resolution.
Server Engineer (Messaging) - Trimax Datacenter Services Ltd.
(2021-09 - 2022-06)
- Managed server maintenance, email systems, and backup/disaster recovery protocols.
- Supported server migrations and infrastructure upkeep.
Healow Consumer Support (Email & Chat) - eClinicalWorks India Pvt Ltd.
(2015-06 - 2017-02)
- Resolved technical issues across devices (laptops, tablets, mobiles).
- Ensured high CSAT by managing queries and escalating as needed.
- Delivered feedback to improve Healow applications based on consumer input.
Sr. System Administrator - TAI Infotech Pvt Ltd.
(2014-12 - 2015-04)
- Supported desktop infrastructure, system imaging, patching, and Outlook configuration.
- Maintained SLA compliance and escalated major issues for resolution.
System Engineer - [24]7 Customer Ltd.
(2012-04 - 2014-08)
- Created domain accounts, performed backups, resolved issues for 4500+ systems.
- Managed ticket lifecycle using Sapphire IMS and ensured SLA compliance.
Technical Support Executive (Chat & Email) - Infinite Computer Solutions Ltd.
(2010-04 - 2011-11)
- Provided remote support to global customers (US, UK, AUS, CAN).
- Resolved OS, email, connectivity, and peripheral device issues.
Education
B.Sc. - Computer Science - V.B.S. Purvanchal University (2006)
Higher Secondary (12th) - Bihar Board (2003)
High School (10th) - Bihar Board (2001)
