Mainak Santra

System Engineer – End-User Computing (EUC)

Talent

Kolkata, West BengalMember since June 14, 2026

End-User ComputingMicrosoft 365 administrationWindows 10/11 deploymentActive Directory user/group managementServiceNowActive Directory (AD DS)Exchange Online mailbox managementTeams troubleshootingOneDrive configurationmacOS troubleshooting

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End-User ComputingMicrosoft 365 administrationWindows 10/11 deploymentActive Directory user/group managementServiceNow

About

Seeking an opportunity to join a company that can help me for enhancing my skillsets, strengthening my knowledge and realizing my potential.

Experience

System Engineer – End-User Computing (EUC) - TeamLease Services India Ltd. - Singur, Hooghly, WB

(2024-03)

IT Support Professional with 2+ years of hands-on experience in End-User Computing, Microsoft 365 administration, Windows 10/11 deployment, and Active Directory user/group management.

Provide L1/L2 technical support for hardware, software, and network-related incidents; manage ticket lifecycle using ServiceNow with strict SLA adherence and accurate documentation.
Administer Active Directory (AD DS): create/modify user accounts, manage OU structures, enforce password and group policies, and handle domain join/unjoin operations.
Deliver Microsoft 365 support including Exchange Online mailbox management, Teams troubleshooting, OneDrive configuration, and license provisioning.
Perform OS installations, system imaging, patch management, and configuration of Windows 10/11 endpoints; familiar with macOS troubleshooting in enterprise environments.
Execute hardware diagnostics and repair: desktop/laptop assembly, peripheral replacement, and resolution of BIOS/POST failures to minimize end-user downtime.
Support networking tasks including IP addressing, network connectivity troubleshooting, UTP cable crimping, and wireless network configuration using CCNA routing/switching knowledge.
Maintain high system uptime and end-user productivity by proactively identifying recurring issues and contributing to knowledge base articles and SOPs.