Vani Yadav

IT Infrastructure and Windows System Administration professional with 10+ years of experience across enterprise end-user support, Windows Server administration, Active Directory, Group Policy, Microsoft 365/Entra ID, VMware virtualization, endpoint management, networking and ITSM. Experienced in incident resolution, server operations, software deployment, security controls, monitoring, backup, patching and technical escalation.

FMS – Windows System Administrator - Geltec pvt ltd. - Network Techlan India Ltd. - Mumbai

(2024-01)

• Administer Windows Server 2012/2016/2019/2022 and Windows 10/11 environments.
• Manage Active Directory users, groups, OUs, computer accounts, delegation and replication.
• Create, configure and troubleshoot Group Policy, including inheritance and policy application.
• Support TCP/IP, DNS, DHCP, IP addressing, VPN and RDP connectivity issues.
• Administer Microsoft 365, Exchange Online and Azure AD/Entra ID environments.
• Manage VMware vSphere/ESXi infrastructure and virtual machines.
• Support SCCM/MECM, Intune and enterprise software deployment.
• Maintain endpoint security controls including antivirus/EDR, Windows Firewall and access policies.
• Perform server patching, monitoring, backup, performance troubleshooting and event-log analysis.
• Use PowerShell for Windows administration and routine automation; manage ITSM incidents, requests, problems, changes and SLAs.

FMS Helpdesk Engineer – Shemaroo Entertainment Ltd. - Network TechLab India Pvt. Ltd. - Mumbai

(2018-12 - 2023-12)

• Provided L1/L2 technical support for hardware, software and end-user computing issues.
• Managed OTRS ticketing and handled hardware support calls, diagnostics and issue resolution.
• Evaluated hardware/software configurations and recommended improvements or upgrades.
• Performed preventive maintenance and monitored day-to-day computer system performance.
• Supported installation and troubleshooting of Apple iMac, Mac Pro/Mac Cylinder and MacBook systems.
• Supervised installation of data-communication equipment and software and coordinated technical escalations.

Technical Support - Ominitech Pvt. Ltd. - Thane, Mumbai

(2014-09 - 2018-11)

• Administered user email accounts and group mail IDs in Zimbra and G-Suite/Google Workspace.
• Configured Zimbra Desktop, Mozilla Thunderbird, Outlook/Microsoft 365 and Mac email profiles.
• Created and managed Active Directory user IDs and supported escalated email issues.
• Managed OTRS and ManageEngine ticketing systems and coordinated L1/L2 escalations.
• Installed and troubleshot Adobe, Corel and other graphics-related applications.
• Supported WDS, WSUS, Aruba Wi-Fi, Active Directory and NAS portals.
• Managed user-folder permissions on NAS/SFTP and handled file transfers through Aspera and FTP.
• Supported WDS-based OS deployment/rebuilds, Mac ID policies and Aruba guest access.
• Performed LAN cabling/crimping for CAT5/CAT6/CAT6A and basic Linux/AWS troubleshooting.

B.Sc. - IT - Bangalore University (2011 - 2012)

H.S.C. - Allahabad University (2005 - 2006)

S.S.C. - Allahabad University (2003 - 2004)