SENIOR ADVISOR - CONVERGYS INDIA SERVICE PVT LTD
(2024-02)
Working as a Senior Advisor for Convergys India Service Private limited.
- Delivered 24/7 remote technical support for Microsoft products & Convergys environment via phone and online.
- Worked on 12 new tickets daily with necessary documentations to support and help customers
- Utilized debugging tools and conducted lab research (Microsoft 365) to resolve customers' technical issues, and gathered key information, logs to escalate incidents/issues to senior engineers, including those in Engineering/Design
- Developed, reviewed, validated, and published necessary Method of Procedures (MOP), Action Plan and contributed to the knowledge base.
ASISTANT MANAGER - CHANDA RAIL ASSOCIATES - VISHAKHAPATNAM
(2023-04 - 2023-11)
Worked as an Assistant Manager for Chanda Rail Associates for 7 months.
- Responsible for overseeing day-to-day activities in the wagon repair workshop.
- Assigned tasks to ensure daily high-yield output of BNBS (assuming BNBS refers to a specific type of repair or maintenance activity).
- Maintained records for the Periodic Overhaul (POH) of wagons BNBS.
- Maintained records of parts used on each wagon during the repair process.
- Contacted vendors to initiate new orders for necessary parts.
L1 SERVICE DELIVERY FIELD SUPPORT ENGINEER - NTT INDIA PVT LTD - GURUGRAM
(2020-10 - 2023-03)
Worked as a L1 SERVICE DELIVERY FIELD SUPPORT ENGINEER for last 2year and 6 month.
- Responsible for Network troubleshooting for multiple bank around Network Environment.
- Experience in working with vendors (Cisco, Juniper) and Service providers (Jio,Tata , airtel) to log trouble cases and work with them for timely resolution.
- Troubleshoots layer 1, layer 2 and layer 3 issues. Works with field engineers, other providers to achieve maximum network uptime and swift resolution of all issues.
- Experience in Cisco switches and routers (series 1000,4000,3900 ASR ,ISR,) SWITCH ( CATALYST 2960,NEXUS 9300 ,9200 , catalyst 1000,9400)
- Experience on devices like Cisco firepower threat defense 2110 performed functions like adding network objects to the devices addition of policies.
- Procuring network equipment and managing subcontractors involved with network installation Configuring firewalls, routing and switching Arranging upgrades investigating faults in the network device.
- Updating network equipment to the latest firmware releases, Reporting network status to key stakeholders.
- Upgrading ios on switches and routers (using ftp ,tftp ,usb).
- Testing network stability and speed using iperf.
- Worked on cisco codec implementation for Supreme Court of India.
- Implementation and troubleshooting of Titus classification project on Agriculture Insurance Corporation
Research and development intern - SOFTECH SOLUTION LTD.
(2020-01 - 2020-09)
- TESTING- Testing product for errors and clearing them up for production
- SOLDERING- Perfectionist in binding smd's and electronics component on pcb.
- ASSEMBLING - Learned about maintaining the quality of product all around the assembling process
- PRODUCTION - As I learned about new challenges in production, always being on time is the main component which help in maintaining good relationship with customer by giving 100 percent of output.
