Nithinkumar D

To be associated with progressive organizations gives me scope to apply my educational and professional skills and provides me with advancement opportunity and knowledge empowerment. As a skilled order management specialist with 3.6 years’ experience. I excel in efficient order processing and delivering exceptional customer services.

Strong knowledge and hands-on experience in supply chain management, including inventory control, logistics coordination, and demand planning. Adept at streamlining operations, resolving order-related issues, and collaborating with cross-functional teams to ensure smooth fulfillment and customer satisfaction.

Customer Service Specialist at Dow Chemical International (2026-03 – Present)

Department: DCS samples. Tools: SAP, Excel

• Manage end-to-end order processing activities for chemical products, ensuring accurate order entry and timely fulfilment.
• Plan and execute replenishment orders for third-party warehouses and distribution centres from where products are shipped to end customers.
• Act as the primary focal point for a key customer account.
• Coordinate with Supply Chain, Planning, Logistics, Manufacturing, Warehousing, and Commercial teams to ensure seamless order execution.
• Monitor customer demand, stock availability, production schedules, and shipment status to support on-time deliveries.
• Review customer purchase orders and ensure compliance with agreed commercial and delivery terms.
• Provide proactive communication to customers regarding order status, shipment tracking, potential delays, and supply constraints.
• Resolve customer inquiries, order issues, delivery concerns, and escalation cases through effective stakeholder collaboration.
• Work closely with internal and external stakeholders to ensure smooth business operations and customer experience.
• Team Collaboration - Collaborated closely with cross-functional teams to ensure seamless communication and alignment on priority tasks.
• Weekly reports- Prepare and publish weekly operational reports for the entire team, including Open Orders, Unprocessed Orders, Backlog Orders, and Order Status reports.
• Workload Management - Coordinated workload distribution among team members to optimize productivity and manage high volumes efficiently.
• Timely Reporting - Ensured on-time completion and submission of tasks and reports, maintaining transparency and accountability in operations

Senior Process Executive at Infosys BPM Ltd (2024-02 – 2025-08)

Process - Honeywell Aerospace. Department – SPEX (Spares Exchange). Tools – SAP & SFDC

• Experience and Knowledgeable in Order to Cash (O2C) End to End process, SAP, SFDC.
• Handling Spares Exchange request – Responsible for fulfilling the complete cycle of SPEX process based on contracts and TCs.
• Manage complete Order to cash (O2C) lifecycle for global aerospace customers.
• Review and validate customer PO to ensure compliance with contracts, pricing terms, and commercial conditions.
• Convert customer PO’s into sales order in SAP.
• Perform contract review and pricing validation including Time and material, contract discounts, and negotiated pricing.
• Execute order booking, order release, and ensure adherence to SLA timelines.
• Coordinate with Commercial, planning, CBM, Logistics, and quality team for order fulfillment.
• Ensure accurate billing and invoice validation as per agreed commercial terms.
• Track shipments and provide proactive communication and status updates to customers.
• Maintain and update order status in Salesforce (SFDC) ensure data accuracy
• Purchase Order Review - Validate the Customer PO & enter details in SAP for the Receipt of Exchange units (e.g. Ship To, Bill To, End User, Warranty & Contracts).
• Pricing – Based on the findings, Time and Material pricing is done – Contract discounts &Negotiation Applicable to the Customer is applied for Billing.
• Customer Follow up – If any details are missing, turnaround time is applicable for Customer to Approve or to send the missing details asked.
• Order release – Upon the complete review; Order is released as exchange and update the order details in SFDC.
• Shipment – After the completion of the exchange order, Part will be shipped to Customer by their nominated Carriers and provide them the tracking details.
• Quote Creation - Prepared and generated accurate customer quotations based on product specifications, pricing models, and lead times.
• Queue Management: Manage incoming orders and cases in Sales force and SAP.
• Customer Support - Address customer complaints and queries effectively and resolve issues raised by customers promptly
• Internal Coordination: Collaborate with internal planning (CBM and CSM), logistics, and supply chain teams to ensure timely order delivery.
• Performance Management - Achieved daily productivity targets and ensured regular follow- ups on order status.
• Customer Feedback - Collection - Gathered and analyzed customer feedback to inform service improvements and product offerings.
• Training and Mentor ship - Assisted in training new team members on order management processes and best practices for customer service.

Process Executive at Tensil LabGlass Technologies Private Ltd (2022-08 – 2024-01)

• Create/Maintain/Compare of Request for Quotation.
• Create/change of Sales Orders.
• Good understanding of Goods Receipt and Invoice verification process.
• Good understanding of SAP ARIBA. Checking catalogue and as per request create SO.

B.E in EEE – RNS Institute of Technology (2018 – 2022)

PUC – Poorna Prajna PU college (2016 – 2018)

SSLC – BBMP boys high school (2015 – 2016)