Prathima C

I am a competent professional with nearly 12 years of experience in operational and process management across various industries including Semiconductor company, healthcare and technology. My expertise lies in dispute resolution, order management, vendor management, and continuous process improvement. I thrive in dynamic environments and am dedicated to enhancing customer satisfaction and operational efficiency

Customer Service Specialist - GlobalFoundries Inc. - Bengaluru, Karnataka

(2025-08 - 2026-08)

Semiconductor Company

• Developing and maintaining positive relationships with Customers and Channel Partners
• Supporting sales team to organize and take lead in customer teleconference and answering questions related to orders & shipments
• Taking ownership of customer issues and following problems through to resolution
• Being the focal point of contact for B2B & Customer Portal related issues and questions
• Educating customers on GlobalFoundries business practices and available systems
• Maximizing revenue via premium services fee collection and by preventing leakages
• Highlighting to the Sales Team about the PO gap and keeping them informed of the customer issues
• Entering specific information in Oracle, which may include purchase orders, pricing, quote, ship methods etc.
• Managing the customer's backlog in Oracle
• Working through cross-functional support team (Planning, CE, FAE, Finance, Quality, etc.) across global sites to resolve Customer and Fab related issues
• Analyzing and managing on-time delivery for customer orders
• Processing and responding to customer expedite requests, pull-ins and inquiries with regards to supply
• Resolving production scheduling, shipping or invoicing problems; determining the validity of RMA claims, managing the outstanding AR issues, aged backlogs etc.
• Ensuring that GlobalFoundries policies, legal regulations and audit requirements are met and maintained
• Managing B2B projects for customers
• Initiating and participating in internal system upgrades and enhancements for continuous improvement programs through automation and process streamlining to achieve excellence
• Performing all activities in a safe and responsible manner and supporting all Environmental, Health, Safety & Security requirements and programs

Business Operation Analyst - Hewlett Packard Enterprise - Bengaluru, Karnataka

(2022-08 - 2025-01)

HPE

• Invoice upload processing in the portals for all North America customers
• Taking care of disputed queries and doing RCA analysis
• Processing of Credit & Rebill for dispute from Credit & Collections Team
• Processing of Invoice corrections as per customer's request
• Acted as a liaison between operations & Credit & collections
• Dispute intakes, case assignments & weekly meetings
• Coordinating, investigating & dis positioning disputes
• Working with Finance or Tax teams to process credits
• Investigating on dispute queries, price variations, Invoicing correction queries
• Maintain strong relationship with customers to ensure any past due amounts are researched and resolved, including customer billing issues, short payments and open returns so as to maintain a clean and current SLA in the Get Paid tool
• Reconciliation of weekly credit & collections disputes for both indirect & direct customer invoices
• Working in collaboration with relevant departments to track and reconcile discrepancies co-op, rebates and partner credits
• Promptly analyzing, resolving and making recommendations regarding shipment discrepancy credits
• Ensuring compliance with Order Operations SOX controls and procedures and support the completion of audits, as needed
• Continuously improve order operations processes with suggestions related to automation and procedural enhancements for resulting best practices
• Maintenance of dispute life cycle in the tool
• Manual invoice generation, management of any off-system billing plans that require generation of invoices outside of our default system generation. Ownership of invoices deliveries

Senior Analyst- Order/Vendor Management (Supply Chain) - Tata Consultancy Services - Bengaluru, Karnataka

(2016-06 - 2022-08)

Working with the Supply Chain and Order management professional for a healthcare company for post sales services, Contract management, AP-Account Payable, PO Creation- Invoice collection, multi-vendor management, Services Supply, Work Order creation and dispatch.

• Order processing for highly critical customers for healthcare service
• Managing internal customer queries and communications with vendor management teams
• Working with Service Operation Managers for Contract activities
• Working with Top management for issues related to customer disputes
• Purchase Order creation and interactions for service schedule
• Working with billing team in validating invoices
• Process Implementation among the team members, if any new process changes initiated then working with teams to implement on the same
• Attending team meetings, helping the Supervisor for Consolidation of Team productivity tracker, sharing analysis of Team Utilization, Team Staffed time and essential Team Individual
• Productivity Publishing Inflow data to the Management - Customer Lead, Service Delivery Lead, Supervisor and team

Collections Analyst- AR - Accenture - Bengaluru, Karnataka

(2014-07 - 2016-05)

Collections analyst- Managing a portfolio of customers and promoted as Senior Analyst managing critical customer portfolio.

• Validate and release orders (Purchase and Sales Orders) with daily & monthly reports
• Validate and evaluate Credit Limit of customers
• Forecasting cash to cash collections
• Analysis and follow-ups of pending invoices
• Reconciling remittances for Cash application
• Validation and submission of disputes (Tax disputes, Pricing/Billing Issues, etc)
• Ensuring all the queries are processed per the agreed terms of Contract
• Monitoring overall process functioning and identifying improvement areas and implementing adequate measures to maximize customer satisfaction level

Customer Service Associate - First Source Solutions Pvt Ltd - Bengaluru, Karnataka

(2012-11 - 2013-12)

Started my career as CSR- UK based holiday Company (Virgin Atlantic & Virgin Holidays) Grew up in a challenging and competitive environment

• Booking flights and choosing itineraries as per desired destinations
• Taking care of flight seat booking and accommodations
• Ensured customer issues were resolved for pre & post tour experiences
• Provided email assistance for customers

Bachelor's of Commerce - B.Com - Baldwin Women's Methodist College (2009 - 2012) Bangalore, Karnataka, IN

PUC - Science & commerce - KV College of Arts (2007 - 2009) Bengaluru, Karnataka

Information Management Systems - Information Management Systems - NIIT (IMS) Bangalore, Karnataka, IN

High School - Stracey Memorial High School Bangalore, Karnataka, IN