Nithish Kumar

Detail-oriented Program Management Professional with experience in delivering business and technology outcomes. Skilled in IT Financial Management, Project Mobilisation, Cost Analysis, & Stakeholder Management. Proven expertise in managing IT infrastructure projects, technology budgeting ,and vendor management, with strong communication and interpersonal skills to engage cross-functional teams and clients effectively

Program Management - Prochant

(2024-07 - 2026-04)

• Managed client accounts and communication, ensuring strong relations and timely issue resolution and acted as a single point of contact for client queries, ensuring timely and accurate responses
• Handled back-office support activitiesrelated to Demand Management, Claims, tariff recovery, and CMH processing and reporting.
• Coordinated with cross-functional teamsto ensure smooth services delivery
• Prepared daily reports, revenue projections and performance tracking dashboards
• Supported CX operations by resolving issues within defined SLAs and TATs Managed relationship between internal IT teams, clients, and operationsteams, ensuring SLAcompliance.
• Oversaw project mobilisation: planning, execution, monitoring, and closure of IT infrastructure projects.
• Handled technology cost budgeting, optimisations, variance tracking, accruals posting, and invoice validation.
• Chaired site meetings, documented minutes, and ensured follow-upsfor allstakeholders.
• Managed escalations, provided account managementservices, and supported vendor invoicing and accrual processe

Process Associate - Smik System

(2023 - 2024)

• Enhanced client satisfaction improved stakeholder communication and reporting.
• Assisted in financial analysis, vendor invoice management, and accrual tracking.
• Monitored ITSM ticket lifecycle, ensuring SLA adherence and timely escalation resolution.
• Coordinated with cross-functional teams to manage IT infrastructure and service delivery improvements

Bachelor of Mechanical Engineering - Mechanical Engineering - SNS College Of Technology (2024)