Nitish Jha

Lead UX Designer with 20+ years of experience in UX strategy, user research, and product design for enterprise, SaaS, and e-commerce platforms. Proven expertise in improving user experience metrics, increasing conversion rates (35%+), and driving product strategy through data-driven design decisions. Skilled in design thinking, usability testing, accessibility (WCAG), and cross-functional collaboration.

Experienced in leading UX teams, building scalable design systems, and aligning user needs with business goals.

Lead UX Designer at Coforge Limited (2022-03 – Present)

• Led UX strategy for enterprise SaaS products, improving user satisfaction from 3.2 to 4.6/5
• Reduced task completion time by 45% using usability testing and iterative design
• Defined UX KPIs and implemented data-driven design improvements
• Facilitated design thinking workshops to generate actionable product insights
• Built scalable design systems improving consistency and development efficiency
• Managed and mentored UX team, improving delivery timelines by 20%

UI/UX Lead at Expo Digital India Pvt. Ltd. (2021-10 – 2022-03)

• Designed UX/UI for 15+ web and mobile applications with 98% implementation accuracy
• Increased mobile engagement by 55% through responsive and mobile-first design
• Developed reusable design components and asset libraries
• Collaborated with engineering teams to reduce rework by 40%

Senior UI/UX Designer at Minerva Technology Solutions (2015-05 – 2021-10)

• Led migration of desktop application to cloud-based SaaS platform
• Improved user retention by 35% through UX research and usability improvements
• Increased mobile conversions by 42% and reduced bounce rate by 38%
• Conducted heuristic evaluations and user journey mapping

Senior UI Designer at Element94 Media Solutions (2006-08 – 2015-05)

• Delivered UX design solutions for 25+ digital products
• Improved user satisfaction by 50% through usability enhancements
• Led end-to-end UX design lifecycle across multiple projects

Senior Web Designer at InfoVision Software Labs (2005-01 – 2006-08)

• Improved user engagement by 25% through optimized UI design
• Conducted user research and usability testing

Design Architect at Netlink Digital Energy Pvt. Ltd. (2003-01 – 2004-12)

• Designed digital experiences for 50+ clients
• Created interactive UI elements and animations

Advanced Diploma in Multimedia and Web Design – Zed CA, Muzaffarpur

Bachelor of Arts in Economics – IGNOU, New Delhi