Mokshith

Application Support Engineer with experience in batch operations, production support, and root-cause analysis in enterprise environments. Skilled in CA Workload Automation, Linux troubleshooting, incident management, and log analysis. Focused on resolving production issues, improving system reliability, and supporting SLA-driven operations.

Packaged Application Development Associate at Accenture (2024-10 – 2025-08)

• Worked in a team supporting batch operations for a global enterprise client using CA Workload Automation and Linux.
• Scheduled, monitored, and managed batch jobs across production and development environments.
• Diagnosed and resolved job failures, system issues, and scheduling conflicts on Linux systems.
• Performed root-cause analysis on recurring failures to reduce repeat incidents.
• Built automations in CA Workload Automation to streamline job monitoring and automate reruns of failed jobs.
• Managed incidents and service requests using ServiceNow and Jira, ensuring SLA compliance.
• Monitored system health and batch job execution, escalating issues to relevant teams.
• Prepared operational reports and maintained documentation for team handovers.

Bachelor of Computer Applications (BCA) – SDM College, Mangaluru (2021 – 2024)