Jyotsna Mohanty

To pursue a rewarding career in the IT industry with a reputed organization where I can utilize my technical skills, gain knowledge of emerging technologies, and contribute to organizational growth. I aspire to enhance my expertise in Linux, UNIX, and Oracle while continuously developing my technical capabilities as an IT professional. Around 1.7 years of IT experience in Production Support and Maintenance.

Proficient in SQL and experienced in using Linux/UNIX commands such as find, grep, and sed. Experienced in system monitoring, incident management, and ticket resolution within SLA. Excellent commitment, dedication and planning towards goal-oriented tasks and problem-solving skills with good interpersonal and communication skills.

Experience in supporting change and release activities in coordination with team members. Extensively worked in production support like resolving the issues, file transferring, scheduling and monitoring the jobs. Responsible for incident reporting, issue escalation, and coordination with relevant support teams.

Perform weekend system and service checks to support smooth operations. Participate in bridge calls and outage calls during production incidents. Maintain and update runbook documentation based on new issues and resolutions.

Providing knowledge transfer (KT) to new Team members. Familiar with ITIL-based incident management processes.

Application Support Engineer at Prodevans Technologies (2025-03 – Present)

• Monitored live transactions to support smooth production operations.
• Resolved application and production issues reported by users through service requests.
• Keeping track of various end of day scheduled jobs/activities for prevention of issues and smooth working of the system.
• Applying the patches of application and database related in production environment.
• Monitoring the application logs, server logs, job related exceptions and resolving the same issues.
• Coordinate with development and infra support teams to resolve the issue.
• Analyzing and troubleshooting application issues reported by business users and support teams.
• Validating application functionality after issue fixes, deployments, and configuration changes.
• Managing incident tickets, tracking their progress, and ensuring timely resolution within SLA.
• Performing application and log analysis to identify defects, errors, and system issues.
• Preparing issue analysis reports and providing regular status updates to stakeholders.
• Supporting release activities and performing post-deployment verification to ensure smooth application functionality.
• Doing the daily application related operational activity.
• Carrying out weekly/monthly maintenance activities. Analyzed and evaluated large quantities of data in relational databases effectively balancing quality, availability, and timeliness.
• Researching issues for root cause and prevention of reoccurrence and sharing Detail analysis for Tech team on the issues reported by users.
• Working on the Release CR's, SR’s and Production Patching.

Bachelor of Technology (B.Tech) – Oxford College of Engineering and Management, Odisha (2022)