Customer Care Executive – Reception (Front Desk) - Nova IVF Fertility Kolkata - Kolkata
(2025-12)
- Managed patient registration and maintained accurate medical records in the system.
- Scheduled and coordinated appointments for consultations, diagnostic procedures, and treatment cycles.
- Handled billing processes, payment collections, and invoice generation with accuracy.
- Conducted regular follow-ups with patients regarding appointments, reports, and treatment updates.
- Provided front-desk assistance and ensured a smooth patient experience in a sensitive healthcare environment.
- Coordinated with doctors, nursing staff, and laboratory teams to streamline patient flow.
- Assisted as Floor Coordinator when required, supervising daily operations and ensuring efficient departmental coordination.
- Maintained confidentiality of patient information and adhered to healthcare compliance standards.
Help Desk Executive- Calling Department - Neuberg Pulse Diagnostic - Behala, Kolkata
(2025-06 - 2025-11)
- Managing inbound and outbound calls to assist patients with test details, report status and general inquiries.
- Providing accurate information on centre services, pricing and procedures.
- Scheduled and confirmed appointments, ensuring smooth coordination between patients and medical staff.
- Maintaining detailed patient records and updated databases with high accuracy.
- Resolving patient concerns promptly, ensuring a positive and professional experience.
- Coordinating with laboratory and billing departments for seamless patient service.
- Ensuring a professional, courteous and empathetic experience for every visitor.
Patient Coordinator, Consent Executive, ART Executive, Medical Records Department (MRD) officer - Abha Surgy Centre - Behala, Kolkata
(2023-09 - 2025-05)
- Coordinated Patient flow and ensured seamless communication between departments to enhance patient experience.
- Managed the consent process, including preparing, reviewing and obtaining patient consents in compliance with medical and legal guidelines.
- Assisted with ART (Assisted Reproductive Technology) procedures and documentation, maintaining accuracy and confidentiality.
- Organized and maintained medical records and filing systems in the MRD to ensure accessibility and security of patient information.
Trainee - HR Department - MEDICA SUPERSPECIALITY HOSPITAL
(2022-04 - 2022-06)
- Making performance appraisal forms of doctors
- Maintained the files of doctors and their documents
- Data entry of the informations of the doctors
- Checking doctor's attendances
- Maintaining competency forms of doctors
Trainee - OPD Counselling Department - ANTARA PSYCHIATRIC TREATMENT AND REHABILITATION CENTRE
(2023-04 - 2023-06)
- OPD management
- Patient coordination
- Patient dealing
- Billing
- Follow-up the patients
