Omprakash Mahala

Results driven Debt Manager with 4 years of experience in debt collection, recovery management, delinquency control, customer negotiation, portfolio management, and field operations. Currently working with Bajaj Finance as a Debt Manager, handling collection portfolios, reducing delinquency, improving recovery efficiency, and ensuring compliance with collection processes. Skilled in skip tracing, team coordination, customer relationship management, and achieving collection targets.

Debt Manager at Bajaj Finance Ltd (2026-05 – Present)

• Managing collection portfolio and recovery operations.
• Monitoring delinquent accounts and ensuring timely collections.
• Coordinating with field executives to improve collection efficiency.
• Conducting customer negotiations and resolution of overdue accounts.
• Reducing bounce ratio and improving recovery performance.
• Preparing MIS reports and portfolio analysis.
• Consistently achieved collection targets.
• Improved customer resolution and recovery efficiency.
• Reduced delinquency through strategic follow-ups.

Collection Associate at Adroit Global Personnel Services Pvt. Ltd. (Work for IDFC FIRST BANK) (2022-12 – 2026-04)

• Managed debt collection activities for assigned portfolio.
• Conducted field visits and customer follow-ups.
• Implemented collection strategies to reduce overdue accounts.
• Prepared weekly and monthly collection reports.
• Maintained customer relationships while ensuring recovery targets.

Bachelor of Science in B.Sc. – Jambeswar Mahavidyalaya, FM University, Odisha (2022)

Higher Secondary in +2 Science – Jambeswar Mahavidyalaya, Balasore (2018)

Matriculation in 10th – Board of Secondary Education, Odisha (2016)