Padma Naban

Retail professional with extensive experience in cash operations and customer service management. Skilled in transaction handling, discrepancy resolution, and team training to optimize daily operations. Demonstrated ability to maintain accuracy and improve customer satisfaction metrics.

Head Cashier - POTHYS RETAIL PVT LTD - Trichy

(2021-01 - 2026-04)

• Administered cash handling procedures, including counting, withdrawals, and maintaining high levels of security.
• Managed team of cashiers, overseeing shift scheduling, performance evaluation, and training to enhance efficiency.
• Streamlined the returns and exchanges process, making it faster and more user-friendly, thus improving customer experience
• Provided feedback to senior management on frontline operations, influencing policy changes and operational improvements.
• Monitored shop floor for suspicious customer behaviour and signs of theft, following company procedures to prevent shoplifting.
• Spearheaded a customer loyalty programme, increasing repeat business and enhancing brand loyalty.
• Cross-checked financial transactions at end-of-shift, checking cash and card payments against shift transactions to detect discrepancies.
• Closely monitored cashier operations to tend to colleagues requiring assistance.
• Coordinated scheduling for cashier staff, ensuring optimal coverage during peak hours and special events.

Cashier - POTHYS RETAIL PVT LTD - Trichy

(2017-04 - 2020-12)

• Improved store reliability by verifying cash-on-hand amounts and allocating resources.
• Kept service fast and productive by efficiently processing credit and debit payments.
• Reduced payment delays by handling high-volume credit and cash via point of sale.
• Strengthened team performance by training new staff on cashiering and service.
• Supported sales engagement by keeping product promotion and policy knowledge current.
• Protected cash flow by minimising fraudulent transactions through note assessment.

Billing and Cashier Executive - ARRS SILKS - Hosur

(2011-01 - 2017-03)

• Improved payment accuracy by reviewing invoices and requisitions before processing.
• Strengthened shift readiness by verifying cash-on-hand amounts during opening and closing.
• Supported trustworthy financial reporting by handling cash, card, and voucher payments accurately.
• Reduced checkout friction by scanning items on POS machines and processing transactions.
• Enhanced customer experience by completing transactions quickly and accurately at checkout.
• Increased transactional flexibility by adapting to new payment systems and technologies.
• Delivered reliable order throughput by processing over 300 transactions daily with accuracy.
• Protected revenue integrity by reconciling daily sales reports with cash and card receipts.

SSLC - Government Boys Higher Secondary School, Thathiengarpet (2010)