Pankaja Murthy

Care counselor - Superhealth hospital

Counselling the client, Health education, Sale and marketing
Experienced in working with HMS and Karexpert platforms for healthcare technology and patient management solutions.
Managing efficient cash register operation, including scanning items, processing payment and issuing receipts.
Discussing with customers regarding product, procedures, price and clearing their doubts and follow up.

Managing cases load marginalized communities, factory workers and their families, providing comprehensive support services that improve overall well-being during COVID-19.
Conducted virtual telehealth visits over community to make mental and physical health service and counselling during the time of COVID- 19 and post COVID-19.
Quality assessment of ground staff, training and capacity building for the health team.
Wellness Incharge, Provided social work support, Telehealth, Counselling, Quality checking
Supported Health care team, training and problem solving, Understanding treatment plans, such as psychosocial assessment, acceptable social work intervention.
Providing program support for Self health group( SHG), screening and diagnosing and giving treatment and referral and working with local PH.
Non communicable disease managed (NCD)
Remote monitoring and follow up care (Call4Svasth)
Hands-on experience with CRM tools and ConVox for customer engagement and call management
Experienced in working with CRM systems and the Convox platform, managing customer relationships and deploying scalable applications on cloud infrastructure
Involved School Health programs ( WASH program)
Digital Health, Telemedicine and sales experience
Expanded health care, social protection, SHG and financial basic management for ultra poor, marginalized community, factory and garments worker
Providing HR solutions, managing recruitment and onboarding process and developing HR strategy.

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