Parmeet Singh

Dedicated and hardworking professional with experience in customer service, warehouse operations, construction and food service. Proven ability to follow standard operating procedures, safety standards and collaborate effectively with teams. Strong communication, problem-solving, multitasking, and time management skills with a commitment to delivering excellent customer service, meeting productivity targets, and adapting quickly to new responsibilities.

Reliable, safety-conscious, and eager to contribute to success while continuously learning and developing new skills.

Chat Support Executive at Swiggy Instamart (2025-08 – 2025-12)

• Assisted customers through live chat by resolving inquiries related to orders, deliveries, payments, refunds, and account issues.
• Provided prompt, accurate, and professional responses while maintaining high customer satisfaction.
• Tracked and monitored customer orders, communicated delivery updates, and coordinated with delivery partners and internal teams to resolve delays.
• Handled customer complaints regarding missing, incorrect, damaged, or expired products and provided appropriate resolutions in accordance with company policies.
• Processed refund, replacement, cancellation, and compensation requests while ensuring compliance with standard operating procedures.
• Investigated payment-related issues, including failed transactions, duplicate charges, and payment verification.

Cook at A&W (2022-12 – 2024-11)

• Prepared and cooked menu items according to company recipes, food safety standards, and quality guidelines.
• Operated grills, fryers, ovens, and other kitchen equipment to prepare meals efficiently during peak service hours.
• Assembled customer orders accurately while maintaining presentation and portion control standards.
• Maintained high standards of food quality, freshness, and consistency in a fast-paced kitchen environment.
• Monitored food temperatures and followed safe food handling, storage, and sanitation procedures.
• Maintained cleanliness and organization of the kitchen and storage areas to support a safe working environment.
• Followed company policies, workplace safety procedures, and food safety regulations at all times.
• Contributed to achieving daily productivity, food quality, and customer satisfaction goals.
• Worked collaboratively with team members to provide fast, friendly, and efficient customer service.

Sheet Metal Worker at Metro Roofing and Sheet Metal (2018-11 – 2022-06)

• Measured, marked, cut, and prepared sheet metal materials according to work orders and project specifications.
• Gathered, organized, and transported tools, equipment, and materials to job sites and fabrication areas.
• Loaded, unloaded, and moved sheet metal products using hand trucks, carts, and other material handling equipment.
• Assisted with installing ducts, vents, flashing, roofing components, and other sheet metal assemblies.
• Operated basic hand tools and power tools under the supervision of experienced sheet metal workers.

Forklift Operator at Sherway Group (2017-03 – 2018-08)

• Operated forklifts safely to load, unload, transport, and stack materials within the warehouse and storage areas.
• Moved raw materials, finished products, and inventory while ensuring accuracy and minimizing product damage.
• Loaded and unloaded trucks, trailers, and shipping containers according to safety procedures and delivery schedules.
• Performed daily pre-operation inspections of forklifts and reported mechanical issues or maintenance requirements.

Diploma in ECE – CANADORE COLLEGE (2017-01 – 2018-07)

12th Pass – Shemrock School (2015)

10th Pass – Manav Mangal Smart School (2013)