Partha Sengupta

I am a seasoned recruiting professional with expertise in technical recruiting for IT profiles across multiple geographies, including the United States, Canada, India, Singapore, and the Philippines. I am also certified in AIRS and have a deep understanding of passive sourcing techniques from platforms such as GitHub, Kegel, Stack Overflow, and Meetup. My expertise extends beyond just recruiting as I also have extensive experience in account management and stakeholder management.

I am adept at using LinkedIn Recruiter X-ray searches to identify top talent and have a proven track record of successful cold-calling techniques. In addition, I am certified in Six Sigma methodologies and have experience in university and campus recruiting. I have a passion for stakeholder management and pride myself on building strong relationships with both clients and candidates.

Technical Recruiter at Buzzworks Pune (Contractor Capgemini) (2022-12 – 2023-07)

• Communicating with hiring managers to identify future job openings and the technical requirements for those jobs.
• Writing job descriptions and posting to relevant media platforms.
• Screening applicants for competency with the job requirements.
• Arranging telephone, video, or in-person interviews.
• Performing background and reference checks.
• Presenting the resumes of the most suitable candidates to the hiring manager.
• Offering job positions and completing the relevant paperwork.
• Keeping track of all applicants as well as keeping applicants informed on the application process.
• Forecasting recruitment budgets.

Technical Recruiter at Amazon (2022-01 – 2022-11)

• Write and post technical job descriptions
• Source potential candidates on niche platforms, like Stack Overflow and Github
• Parse specialized skills and qualifications to screen IT resumes
• Perform pre-screening calls to analyze applicants' abilities
• Interview candidates combining various methods (e.g. structured interviews, technical assessments and behavioral questions)
• Coordinate with IT team leaders to forecast department goals and hiring needs
• Craft and send personalized recruiting emails with current job openings to passive candidates
• Participate in tech conferences and meetups to network with IT professionals
• Compose job offer letters
• Onboard new hires
• Promote company's reputation as a great place to work
• Conduct job and task analyses to document job duties and requirements
• Keep up-to-date with new technological trends and products

Senior US Recruiter at Lancesoft (2021-01 – 2021-05)

• Develop partnerships with client accounts. Working directly with the client staffing team, hiring managers, and account teams to develop and enhance strategies and ensure successful delivery of recruitment services.
• Manage high volume requisition pipeline, building client and hiring manager relationships, and ensuring a stellar candidate experience.
• Manage full life cycle recruitment requisition. Ensure that the client and candidate experience is consultative and positive
• Phone interviewing, offer negotiation, education, training, and managing of administrative resources to support the account.
• Requisition Management/Pipeline Management which includes candidate screening, as well as database management.
• Consistently consult and collaborate with hiring managers regarding expectations, challenges and strategies.
• Develop process improvements, implement solutions and share best practices with account team members and client partners.
• Forecast and request transitional hours to maximize productivity and pipeline management.
• Review candidate profiles, experience and telephone interview responses and decide final disposition of candidate.
• Metric analysis, interview guide development, SLA adherence and report generation.

HR Recruiter at Excela Pvt Limited (2020-01 – 2020-05)

US recruitment

• Drafting and posting job for (NON IT)/IT Jobs
• Conducting interviews with candidates either in person, over the phone.
• Reviewing resumes and screening candidates.
• Sourcing form job portals (LOCAL JOB NETWORK, INDEED, ZIP RECRUITER)
• Inputting, updating and maintaining data in the recruiting database
• Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; and maintaining rapport.
• Attracts applicants by placing job advertisements, contacting recruiters, and using newsgroups and job sites.
• Determines applicant qualifications by interviewing applicants, analyzing responses, verifying references, and comparing qualifications to job requirements

Recruitment Analyst at Automated Data Processing (ADP) (2014-04 – 2019-12)

US recruitment

• Creating Job Description for Job Posting
• Posting jobs in Various Job Sites
• Resume screening and mining for various clients
• Calling candidates to apply for the job opening
• Conducting phone interviews
• Conducting Phone interviews and Phone screening
• Checking the documents and licenses doing the background verifications
• Creating the offer letter
• Creating the offer packet for the Hr On Boarding
• Specializing in web searches Boolean search strings
• Manage full life cycle recruiting process, which includes strategy meetings, setting expectations and providing feedback.

Lead F&A Operations at International Business Machines (IBM) (2011-12 – 2013-12)

O2C collections. Clients/Business Segment: Education and Publishing. Current responsibilities include the role of an Individual contributor (IC) alongside guiding an 8 member team on Order processing, Credit management and Collection.

• Drive the interlock between Credit and Collection to reduce account Aging and Bad Debt Write-off on 90+ past due
• Identify and analyses account discrepancies and coordinate with other support functions like Vendor Maintenance, Customer Service and Sales Units to resolve customer query
• Review A/R for delinquent accounts and contact customers by phone, email or written correspondence. Improved forecasting accuracy on top accounts, consistently exceeding corporate metrics on accuracy of forecast
• Handling credit analysis of customers, allocating credit limit based on customer financials and payment behavior
• Prepare Credit Hold and Credit Limit reports for review by client and upper management, maintained CRML for the team (Credit Review Master List)
• Responsible for knowledge cascade, coached and mentored staff to promote professional development
• Was involved in training the new employees in Credit and Collection process
• Prepared comprehensive explanation on highlighting disputed accounts to the customers
• Supporting other projects whilst still handling core responsibilities
• SPOC for any process related queries
• Actively involved in decision making for continuous process improvement. Drive weekly order processing, collections and disputes review meeting with client
• Maintained consistent C-SAT scores during my tenure

O2C Accounts Receivable at Hewlett Packard (2009-02 – 2010-07)

• Ensure that invoices are accurate, properly documented, and sent to customers in a timely manner.
• Maintain a comprehensive record of all customer invoices, payments, and related communications.
• Follow up with customers to ensure the timely receipt of payments for outstanding invoices.
• Send reminders and overdue notices to customers as necessary.
• Make collection calls to customers and resolve any issues that may delay payment.
• Monitor customer credit limits and payment terms to assess the risk of non-payment.
• Work closely with the credit team to review customer accounts and determine appropriate action.
• Evaluate and recommend changes to credit terms as needed.
• Address customer inquiries and resolve disputes related to billing, payment, or other account issues.
• Collaborate with the sales and customer service teams to resolve any issues that may affect collections.
• Ensure that incoming payments are correctly applied to customer accounts.
• Investigate and resolve discrepancies between payments and invoices.

Retail Banking Credit Cards/Audit Executive at HSBC (2006-10 – 2008-09)

Credit cards/UK Retail banking

• Assist customers with general inquiries about their credit card accounts, including balance, payments, due dates, credit limits, and reward points.
• Address customer concerns or complaints regarding charges, fees, interest rates, or any other aspect of their credit card experience.
• Handle disputes related to unauthorized transactions, billing errors, or charges that customers contest.
• Guide customers through the process of filing disputes, submitting documentation, and providing updates until resolution.
• Assist with account updates, including changing personal details