Parul Jain

To work in competitive and challenging work environment, to contribute the best of my ability towards the growth and devolvement of a progressive company, to fully utilize my interpersonal & academic skills and to pursue a challenging & rewarding carrier.

Travel Desk Coordinator - Stonarc resorts and hotel

(2019 - 2023)

A competent professional with 8 years' experience in Travel Industry.

• Handling the webpage to update for bookings.
• Getting enquiry calls.
• Converting them into bookings.
• Handling hotel bookings and to and fro service of taxi.
• Service to the client from Check in till Check out.

MICE Travel Coordinator - Cipla Ltd - Mumbai

(2012-10-08 - 2013-10-21)

• Coordination with Doctors (1 on 1 basis) for the Registration, Visa, Airlines and Hotels for a specific project.
• In case of the TOP Doctors of the field, keep the Marketing & Medical Team in loop at all times.
• Ensure that signed deals or contracts are communicated to all relevant Therapies to provide contract visibility and awareness, leading to cost saving.
• Coordination with the Domestic Team for the point to Point Transfer within India.
• Coordination with the Registration committee of the Congress for getting registration done.
• Maintaining good relationship with the Congress Committees for last minute requests and cancellation waivers and so on. (In Case)
• Maintain Call Sheet for all Projects to track Progress, last communication, Extra requirements, and Spouses travel and so on.
• In case of large groups maintaining the region wise collection processing of passports and visas.
• Processing all the necessary requirements of doctors before deadlines and reporting to Ops Manager on daily or weekly basis.
• Coordination with the respective Product Manager and Field Person for necessary documents
• Maintaining the Operational Checklists for each group to Track the Things to do.
• Work with Invoicing & Finance to ensure adherence to Payment policies to vendors as per the Contractual obligations for your projects specifically
• Track the satisfaction of the doctors via a feedback form about the CME or Congress.
• Help Ops Manager to track the expense of each therapy month on month and year on year.
• Maintain the Passport copies (soft) and essential information of the Doctors on a particular drive group wise for future reference.

Customer Relation executive - Orbitz Corporate & Leisure Travels - Mumbai

(2010-06 - 2012-10)

Working as a Customer-relationship executive in Customer Service Department, CSD.

• Handling queries of regional CSDs, Regional Sales managers and accounts department.
• Handling documentation for VISA formalities and coordinating with the VISA Officers.
• Coordinating for Tour leader & Chef Visas.
• Coordinating with Operations department on a daily basis regarding sales and also handling their queries.
• Maintaining and updating the inventory against the holding of seats and deviation.
• Coordinating with the Overseas Organizers for Pre-registration and Invitation letter for Visas.
• Coordinating with the reservation department for air fare quotes & issuance of ticketing.
• Handling feedbacks of the passengers.
• Provide training to the new comers.

MBA - Tourism Administration - International Institute of Professional Studies, DAVV (2010)

B.SC - Bio Tech - Mata Gujri Women's College, RDVV (2008)