Patel Deepal

To be a responsible and efficient professional by working to the best of my ability to enable the success of the organisation I am working for.

Executive Assistant to Director - Lumos Automation - India

(2022-03 - 2024-08)

• Taking Minutes of the Meeting.
• Drafts replies in a proficient manner.
• Maintain all files through an effective trace filling system.
• Take dictations and type out correspondence as required by the HOD.
• Organize and coordinate the HOD's daily planner by scheduling all appointments, interviews, meetings, etc.
• Making Presentation for clients review & Making Quotations for clients.
• Have basic knowledge of Auto-CAD.

Executive Assistant to AVP - Pride Plaza Hotel, Ahmedabad - Ahmedabad

(2022-03 - 2024-08)

• Responds to all calls for the department and directs the call as appropriate.
• Drafts replies in a proficient manner and maintains up-to-date daily hotel activity information.
• Maintain all files through an effective trace filling system and maintain strict confidentiality.
• Participates in scheduled meetings, takes minutes, and processes month-end reports for HOD reference.
• Organize and coordinate daily planner, appointments, interviews, and meetings.
• Co-ordinates and blocks banquet spaces with catering sales department for in-house meetings.

Front Office & Operations Executive - Techmages Network Pvt. Ltd. - India

(2019-06 - 2020-01)

• Vendor bill entry, verification routing, signature procurement, and invoice processing.
• Front office management, welcoming clients/visitors, call handling, and visitor information.
• Maintaining registers: Bills, Visitor, Stationery, Courier, Pantry, and First-Aid Kit.
• Coordinating employee food requirements for new joinees/guests and organizing company events.

Secretary to General Manager - The Pride Hotel, Ahmedabad - Ahmedabad

(2018-01 - 2019-05)

• Verifying assigned guest rooms and VVIP rooms after housekeeping coordination.
• Monitoring guest comments or complaints, reporting to concerned department, and service recovery.
• Ensuring sales leads are confirmed, interacting with clients/internal team, and tracking productivity.
• Sharing weekly progress reports, monthly performance with team, and scheduling GM appointments.

Front Office Executive - Compass Group of Companies (PwC) - India

(2015-11 - 2017-12)

• Taking care of front office, welcoming clients, answering and transferring calls to departments.
• Maintaining petty cash, follow-up with vendors for invoices and payment process.
• Room reservation for clients, partners, and guest coordination, event planning & housekeeping oversight.

Secretary to General Manager - The Pride Hotel, Ahmedabad - Ahmedabad

(2013-03 - 2015-10)

• Verifying assigned guest rooms/VVIP rooms, guest complaint management, and sales lead follow-ups.
• Maintaining etiquette standards, compiling performance reports, and GM calendar management.

Customer Service Representative - M.C.G (Retail), Subway, AAMI Park, Bayside Motel - Australia

(2008 - 2011)

• Customer service & delight, maintaining records/reports, managing petty cash, and guest communication.

Diploma - Hospitality Management - Barkly International College, Melbourne (2009)

Certificate 3 - Commercial Cookery - Meridian Hotel Management School, Melbourne (2008)

Bachelor of Arts (B.A.) - Arts - Gujarat University, Ahmedabad (1999 - 2003)

HSC & SSC - Gujarat Board (1997)