Barath Venkatesh
Infrastructure and IT Support
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About
Infrastructure Support Engineer with hands-on experience in 24x7 infrastructure monitoring, incident management, and global operations support. Strong in L1/L2 troubleshooting, alert monitoring, P1/P2 escalation handling, and ITSM processes. Experienced in hybrid cloud, datacenter operations, monitoring platforms, virtualization, Windows Server, Active Directory, and network security, with a strong focus on uptime, SLA adherence, and operational stability.
Experience
Command Center & Control-M at LTI Mindtree (2025-07 – 2026-03)
- Served as Command Centre Team Lead for Chevron Phillips Chemical, acting as Service Desk Shift Lead and Queue Manager, overseeing ticket queues, prioritization, SLA compliance, and coordination with global teams
- Working in a 24x7 Command Center environment supporting hybrid cloud infrastructure
- Monitoring and supporting 60+ global sites across Asia, Middle East, Europe, and the US
- Handling L1/L2 incidents, performing initial diagnostics and coordinating P1/P2 critical escalations
- Monitoring infrastructure using SolarWinds, Grafana, Azure Portal, Control-M, Nutanix Prism, Cisco ThousandEyes, Cohesity, and AltaView NAS dashboards
- Managing incident lifecycle using BMC Helix ITSM (ticket creation, prioritization, escalation, closure)
- Supporting batch job monitoring and scheduling through Control-M
- Administering Windows Server, Active Directory, and GPOs
- Performing infrastructure health checks, patch coordination, and compliance validation
- Tracking availability, uptime, and SLA metrics; preparing operational reports
- Coordinating with application, network, and vendor teams for incident resolution and RCA
Tech Support Engineer – Infrastructure & Service Desk at Stellar Innovations Pvt. Ltd (2024-06 – 2025-07)
- Provided L1/L2 technical support and infrastructure monitoring 10000+ user's
- Monitored server availability, system health, and network connectivity
- Performed alert monitoring, issue identification, and incident reporting
- Supported WFH environments using Microsoft Teams Remote Control and Windows Quick Assist
- Installed, configured, and troubleshot Windows 10/11 desktops and laptops
- Managed Active Directory users, groups, password resets, and access permissions
- Administered Office 365, Zoho Mail, and RedHat Mail user accounts
- Assisted in network monitoring and LAN/WAN/Wi-Fi troubleshooting
- Configured and supported Sophos Firewall (routing, ISP load balancing, URL filtering)
- Provided remote infrastructure support for UAE, US, Germany, and Philippines teams
- Performed datacenter uptime checks, backup verification, and preventive maintenance
- Supported VMware ESXi and Microsoft Hyper-V environments
Supporting Infrastructure & Datacenter Engineer / System Administrator at Vezetos Technologies (2020-12 – 2022-03)
- Supported datacenter infrastructure monitoring and server availability checks
- Monitored system performance, resource utilization, and service health
- Assisted in alert tracking, incident logging, and escalation
- Supported on-prem server and virtualization environments
- Assisted in server deployments, OS patching, and performance monitoring
- Supported WFH environments using Microsoft Teams Remote Control and Windows Quick Assist
- Installed, configured, and troubleshot Windows 10/11 desktops and laptops
- Managed Active Directory and Office 365 user provisioning
- Troubleshot switches, hubs, and basic network connectivity issues
- Ensured uptime and stability of critical production systems
Education
M.Sc in Computer Science – S.S.S. College of Arts, Science & Management
HSC – SDCM Higher Secondary School
SSLC – Dr VGN Matriculation School
