Result driven professionals with experience in student counseling, operations, and support management
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Result driven professionals with experience in student counseling, operations, and support management. Achieved monthly counseling targets and improved fee collection from 50% to 77% in Q1 through structured follow-ups and coordination. Skilled in student onboarding, issue resolution using ticketing tool, CRM handling like Salesforce, data tracking and cross functional collaboration.
Associate - Physics Wallah Pvt .Ltd.
(2025-10)
Responsible for handling student queries, ERP coordination, admission process support, attendance management and backend operational tasks. Managing student's record, resolving escalations, and ensuring timely communication with parents and internal stakeholders. Work collaboratively with Marketing, Finance, Sales and other Academic & Nonacademic team for smooth and seamless enrollment and to resolve queries. Meet the defined thresholds for key customer impacting like CSAT, GMB, QA.
Business Development Manager - ISB&M College, Pune - Pune
(2024-12 - 2025-10)
As BDM responsible for expanding market presence for institutional growth by attending various educational events. In this role I took on a more strategic position-visiting various schools, collecting students data by organizing seminar's at schools and educational institute also managing entire sales cycle. Guide students for entrance exam, interviews. Conduct regular follow-up with student via Phone, Email. Provide ongoing support throughout the admission process.
Education Counselor - Home Revise Education PVT. LTD
(2022-01 - 2024-06)
As an Educational Counselor I was responsible for providing guidance and support to students to help them achieve their educational and career goals. Work closely with students to understand their needs, assess their strengths and weaknesses, and provide them solutions that align with their goals. Responsible for generating new business opportunities for organization through identifying and reaching out to potential clients.
Customer Executive - Aadhar Housing Financial LTD
(2021-06 - 2021-12)
As customer executive I was responsible for answering customer enquiries via phone, email, or chat. Providing product or service information and recommendations for home loan application process and ensuring that customers receive excellent service throughout the process.
B.E. - Information Technology - SGB Amravati University (2016)
