Pavan Hake

Results-driven professional with 4+ years of experience in student counseling, admissions operations, and customer support. Improved fee collection from 50% to 95% within a single quarter through structured follow-ups and stakeholder coordination. Skilled in student onboarding, escalation handling, CRM management (Salesforce, LeadSquare), LMS platforms, and cross-functional collaboration with Marketing, Finance, Sales, and Academic teams.

Known for meeting CSAT, GMB, and QA targets consistently while ensuring a seamless student experience.

Associate at Physics Wallah Pvt. Ltd. (2025-10 – Present)

• Handle end-to-end student queries, ERP coordination, and admission process support for approximately 700 students in academic year.
• Manage attendance records and student data, resolving escalations and ensuring timely communication with parents and internal stakeholders.
• Collaborate with Marketing, Finance, Sales, and Academic teams to ensure smooth, seamless enrollment and query resolution.
• Consistently meet defined thresholds for key performance metrics including CSAT, GMB, and QA.

Business Development Manager at ISB&M College, Pune (2024-12 – 2025-10)

• Expanded institutional market presence by representing the college at educational events and school seminars.
• Organized seminars at schools and institutions to generate and capture prospective student data, managing the entire sales cycle from lead to enrollment.
• Guided students on entrance exams and interview preparation through regular phone and email follow-ups.
• Provided end-to-end support throughout the admission process, improving conversion of leads to enrollments.

Education Counselor at Home Revise Education Pvt. Ltd. (2022-01 – 2024-06)

• Counseled students on educational and career pathways, assessing individual strengths and goals to recommend tailored solutions.
• Generated new business opportunities by identifying and reaching out to potential clients, contributing to enrollment growth.
• Built long-term relationships with students and parents through consistent, needs-based follow-up.

Customer Executive at Aadhar Housing Finance Ltd. (2021-06 – 2021-12)

• Resolved 100+ customer enquiries weekly via phone, email, and chat, maintaining high service quality standards.
• Provided product guidance and recommendations for home loan applications, ensuring an excellent customer experience end-to-end.

Bachelor of Engineering (B.E.) in Information Technology – SGB Amravati University (2016)