Pavan Raj

Results-driven finance professional with over 8 years of comprehensive experience in Travel and Expense (T&E) management and Invoice Processing. Proven track record of ensuring compliance with corporate policies, optimizing reimbursement workflows, and streamlining accounts payable operations. Skilled in using ERP systems such as SAP Concur and Oracle, with a strong focus on accuracy, timeliness, and customer service.

Adept at collaborating cross-functionally to resolve discrepancies and drive process improvements. Recognized for attention to detail, problem-solving abilities, and commitment to operational excellence.

Subject Matter Expert - Accenture - Chennai, India

(2022-09)

• 8+ years of progressive experience in Travel & Expense (T&E) and invoice processing within shared services and corporate environments.
• 4+ years of leadership experience managing T&E teams, ensuring policy compliance, SLA adherence, and continuous performance improvement.
• Strong expertise in SAP Concur, Oracle, and other ERP systems for expense and invoice management.
• Successfully led cross-functional initiatives to automate expense reporting and streamline reimbursements, reducing processing time by 30%.
• Proven ability to coach, mentor, and develop high-performing teams while managing daily operations and escalations.
• Collaborated with Finance, HR, and Audit teams to ensure compliance with internal controls and external audit requirements.
• Recognized for implementing process improvements that enhanced accuracy, reduced errors, and increased employee satisfaction.
• Experienced in handling global travel policies, expense audits, exception handling, and stakeholder management across regions.

Senior Associate - Wipro - Chennai, India

(2011-07 - 2022-09)

E-mail support/ Vendor management

• Resolved a wide range of customer inquiries, including transaction disputes, online banking issues, account access, and card activations via secure chat platforms.
• Maintained a 95%+ customer satisfaction rating through prompt, clear, and professional communication.
• Handled an average of 60–80 chat sessions daily while meeting or exceeding KPIs for response time, resolution accuracy, and compliance.
• Trained new team members on card systems, support protocols, and customer handling procedures.

BBA - BBA - Madras University (2013-06 - 2016-04)