Pavana

Dynamic Business Development & Operations professional with 2+ years at Cult.fit driving revenue growth, team performance, and centre excellence. Adept at full-cycle B2C sales — from lead generation and product demos to enrollment conversion and retention. Proven track record of consistently exceeding targets, implementing process improvements, and building customer loyalty across high-growth environments.

Business Development Associate at Bhanzu (2026-03 – Present)

• Lead Generation: Prospected and engaged new leads via calls, follow-ups, and digital outreach, building a consistent enrollment pipeline.
• Demo Conversions: Delivered structured product demos to parents and students; converted leads into paid enrollments through consultative selling.
• CRM & Pipeline: Maintained real-time lead tracking in CRM tools, ensuring zero follow-up gaps and accurate funnel visibility.
• Target Achievement: Worked toward monthly enrollment targets by handling objections and applying a structured sales approach from first contact to close.

Centre Manager at Cultfit Healthcare Pvt. Ltd. (2024-01 – 2026-03)

• Business Growth: Consistently met and exceeded monthly membership sales targets through aggressive lead conversion and market expansion.
• Operational Excellence: Managed end-to-end centre operations with 100% SOP compliance; conducted facility and safety audits.
• Team Leadership: Led and mentored a team of trainers and front-desk staff; delivered regular performance reviews and coaching sessions.
• Customer Retention: Resolved escalated grievances as primary POC; significantly improved centre NPS and member retention rates.
• Revenue Sprints: Executed a 30-day sales funnel optimization sprint, achieving quarterly targets 15 days ahead of schedule.
• Event Management: Planned and hosted large-scale community fitness events, driving local brand engagement and footfall growth.

Bachelor of Commerce in B.Com – Dayananda Sagar University (2024-01)