Pavankumar Pavankumar
SENIOR RELATIONSHIP MANAGER
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About
Roles and Responsibility to handle the inbound customer only. Process - Amazon Domestic Voice Process (Third Party)
Experience
Customer Support Executive - MAJOREL
(2019-08 - 2020-02)
Roles and Responsibility to handle the inbound customer only. Process - Amazon Domestic Voice Process (Third Party)
Phone Banking Officer - HDB FINANCIAL SERVICES
(2021-05 - 2021-11)
Roles and Responsibility to handle the inbound customer with cross selling product like Personal Loan, Home Loan, Business Loan and Accidental Insurance. Process - HDFC BANK Blended Process
Associate Service Consultant - POLICYBAZAAR INSURANCE BROKERS PRIVATE LIMITED
(2022-02 - 2023-03)
Roles and Responsibility to handle the inbound and outbound customer. It is Blended Process included Document Collection, Mailing, Retention, Chat Process. Process - Insurance Operations Process
TEAM LEADER - ONE POINT ONE SOLUTIONS LIMITED
(2023-06 - 2023-08)
The main responsibility to manage the reports on daily basis and maintaining Records. There are 7 member in my team. Process- ICEGATE.
Virtual Relationship Manager - EQUITAS SMALL FINANCE BANK LIMITED
(2023-09 - 2025-05)
Roles and Responsibility to handle more than 8000+ customer. Maintain the portfolio like CASA, FD AND RD, INSURANCE, IPO REGISTRATION, SIP and Banking Products etc. It is an Outbound Voice Process included Service request and sales of Banking Products. Process – Virtual Banking Process
Senior Relationship Manager - ADITYA BIRLA SUN LIFE INSURANCE COMPANY LIMITED
(2025-08)
Roles and Responsibility to handle the Investment Related query and Sales the Insurance Product to the bank customer. Process – Virtual Sales Process
Education
High School - S. V. INTER COLLEGE (2008 - 2009)
Intermediate - LUCKNOW PUBLIC INTER COLLEGE (2010 - 2011)
Diploma - Civil Engineering - LUCKNOW POLYTECHNIC LUCKNOW (2012 - 2014)
B-TECH - Civil Engineering - BABU BABARASI DAS NIIT (2015 - 2017)
