ORM Specialist - Atlys India Pvt. Ltd.
(2026-01)
- Manage online reputation and handle customer escalations across multiple platforms.
- Resolve high-priority and sensitive cases with a strong focus on turnaround time and customer satisfaction.
- Assist customers with documentation requirements for Schengen visa applications.
- Collaborate with internal teams to ensure accurate processing and seamless service delivery.
- Monitor customer feedback trends and drive improvements in service quality.
Senior Associate - Zomato Hyperpure - Gurgaon
(2023-03 - 2026-01)
Promoted within one year in recognition of consistent performance and leadership potential.
- Managed high-volume customer interactions via calls, emails, and virtual platforms.
- Handled critical escalations including social media and leadership-level cases.
- Worked closely with management to implement process improvements and enhance operational efficiency.
- Coordinated with sales, finance, and tech teams to streamline workflows.
- Managed vendor operations, ensuring smooth onboarding and service delivery.
- Analyzed customer feedback to identify trends and improve service quality.
Senior Customer Service Associate - Cars24 - Gurgaon
- Led a team to deliver high-quality customer service and meet performance targets.
- Managed complex and escalated customer issues effectively.
- Trained and mentored new hires to improve team performance.
- Implemented service strategies to enhance customer experience.
Customer Service Associate - Milkbasket - Gurgaon
- Handled customer queries through calls, emails, and chat channels.
- Resolved complaints efficiently while maintaining professionalism.
- Provided accurate information regarding products and services.
Customer Service Associate - Cashify - Gurgaon
- Managed customer inquiries and ensured timely issue resolution.
- Maintained a positive customer experience across all interactions.
- Collaborated with team members to improve service delivery processes.
