Peacock Feather

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solution, with excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals

Senior Operations Manager/cluster manager north region at HKMCF (2025-08 – 2026-09)

• Assess current operational systems and processes, identifying areas for improvement and implementing changes to enhance productivity and efficiency.
• Track performance against operational goals, utilizing reporting and auditing processes to analyze effectiveness and make data-driven decisions.
• Collaborate with other departments to ensure alignment and coordination of operations, facilitating communication and teamwork.
• Participate in the development and management of operational budgets, ensuring financial targets are met and resources are allocated effectively.
• Lead and mentor a team of operations managers and staff, fostering a culture of continuous improvement and high performance.
• Address and resolve escalated issues that arise from operations, coordinating with other departments as necessary to find solutions.

Operations Manager at NSPIRA MANAGEMENT (2024-06 – 2025-06)

WORKING AS OPERATIONMANAGER FOR NSPIRA MANAGEMENT

• Manage and lead a team of 200+ professional to streamline operational process resulting in 15% increase in efficiency of staff and coordinating whole operation.
• Implementing new financial management procedure and reducing cost by 10% and improving the budget accuracy
• Price menu items in collaboration with the other departmental heads and executing strategic plan to lead 12% revenue grow.
• Order food supplies and equipment as needed
• Overhauled customer service protocol, result in 25%increase in customer satisfaction.
• Managed company finance with a focus on reducing debt and decreasing liabilities
• Spearhead a digital transformation project, enhancing data management and reducing operational error.
• Keep track of weekly and monthly report

General Manager at ALA BEACHRESORTCHIRALA (2024-01 – 2024-05)

WORKED AS A GENERAL MANAGER OF ALA BEACHRESORTCHIRALA

• Manage all aspects of store operations, oversee P&L, inventory forecasting, and lead initiatives to improve customer service.
• Build, recruit, and lead a team of 50+ personnel, including all core department,
• accountability to drive operational excellence and lead initiatives to improve staffing coverage and increase team morale
• monthly inventory and conduct forecasting to optimize stock levels based on sales projections.

OPERATIONAL DIRECTOR at AVIATION INSTITUTE OF ADVANCED TECHNOLOGY (2023-07 – 2023-12)

• planning, organizing, and overseeing the organization’s processes to balance revenues and costs
• Ensures that the goods are delivered to the consumer in a timely manner and receives the feedback, forward it to the relevant departments.
• Responsible to have good coordination toward the achievement of the organization’s goals.
• Ensuring proper conduction of training program, and regular feedback.

EXECUTIVE CHEF CUM HOD at CHENNAIS AMIRTA INTERNATIONAL INSTITUTE OF HOTEL MANAGEMENT (2022-07 – 2023-07)

• Assist kitchen staff with food preparation antiquates and recipe creation
• Purchase food and supplies from vendors approved by the company and monitor inventory
• Develop menus and pricing, ensure hygiene as pr HACCP AND FASSAI norms, accordance with company standard and health code Presentations
• Hire train and supervise kitchen personnel, Identify new culinary techniques

HEAD OF KITCHEN DEPARTMENT at ALLIANCE INSTITUTE OF HOTEL MANAGEMENT (2012-06 – 2022-05)

• Maintenance of coordination among the staff, indenting, and checking of the material quality properly
• Administration complete stock of all kitchens, regular interacting with kitchen staff and trainees for better and smooth-running work flow

LECTURER at CHANAKYA INSTITUTE OF HOTEL MANAGEMENT (2009-06 – 2012-05)

• Maintenance of coordination among the staff, indenting, and checking of the material quality properly
• Administration complete stock of all kitchens, regular interacting with kitchen staff and trainees for better and smooth-running work flow

Prep cook at T.G.I FRIDAYS Restaurant (2006-06 – 2009-05)

• responsible for pre preparation, mise en place and preparation of continental dishes
• ensuring neat and clean area before and after work completion

Master’s degree – Madhurai kamraj university

Bachelor’s degree – IHM Bhubaneswar

Associate’s degree in M.A.English – gitam university